Policy Processor, New Business- Franklin, TN.

4062 Aetna Resources, LLC; Franklin (VA); On-site; USD 48,712,000 - 81,550,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Job summary

CVS Health is hiring a Policy Processor in the United States to review and issue new insurance applications within the New Business department. You will collaborate with underwriting, fulfillment, and data entry teams to ensure accurate processing of Final Expense, Ancillary, and Medicare Supplement policies, while maintaining quality and speed.

The role requires 1+ year of admin processing experience and a strong eye for detail, with full-time hours and comprehensive benefits.

Qualifications

• 1+ years in administrative processing, data entry, or production-based work.
• 6+ months reviewing applications and documenting errors or performing quality audits.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively.
• Comfortable navigating multiple systems to complete daily tasks.
• Strong written and verbal communication skills.

Responsibilities

• Review new insurance applications for accuracy and completeness.
• Process and issue policies according to established guidelines.
• Identify and document errors or missing information.
• Work with underwriting, fulfillment, and data entry teams to resolve issues.
• Escalate customer concerns to leadership for resolution when appropriate.
• Meet daily quality and turnaround time expectations.

Skills

Attention to detail

Organizational skills

Time management

Written and verbal communication

Education

High school diploma or GED

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time.

Job Description

• Review new insurance applications for accuracy and completeness
• Process and issue policies according to established guidelines
• Identify and document errors or missing information
• Work with underwriting, fulfillment, and data entry teams to resolve issues
• Escalate customer concerns/issues to leadership for resolution when appropriate.
• Meet daily quality and turnaround time expectations

Required Qualifications

• 1+ years experience in administrative processing, data entry, or production based work environment
• 6+ months experience reviewing applications and documenting errors, or performing general Quality Audits
• Strong attention to detail and organizational skills
• Ability to work independently and manage time effectively
• Comfortable navigating multiple systems to complete daily tasks
• Strong written and verbal communication skills

Preferred Qualifications

• Prior experience in insurance operations, data entry, or administrative support
• Familiarity with Final Expense, Ancillary , Medicare Supplement products
• Experience working in a production or metrics-based environment

Education

High school diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.