Policy Processing & Underwriting Support Specialist

Goodville Mutual Casualty Company; New Holland (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodville Mutual Casualty Company is seeking a detail‑oriented policy processing associate to handle new policies, renewals, changes and cancellations, ensuring accuracy and timely communication with agents and policyholders.

You will enter data into the processing system, generate quotes, and support QA, reporting, and mail handling across multiple offices in PA, OH, and SD as needed. This role emphasizes accuracy, efficiency, and strong customer service in a fast‑paced environment.

Qualifications

• High School diploma or equivalent required.
• Ability to learn rating and procedural concepts.
• Excellent interpersonal and communication skills.
• Ability to detect and correct errors in procedures.
• Proficient with company computer systems and processing methods.
• Willingness to travel to multiple offices and vendor sites.
• Ability to work in an office environment with moderate noise; sit/stand as needed.

Responsibilities

• Enter new policies, changes, and cancellations into the policy processing system.
• Provide quoting of existing business as requested.
• Understand simple premium transactions within the system.
• Communicate with agents and policyholders on underwriting or customer service matters.
• Assign tasks to designated resources and maintain processing efficiency.
• Prepare and send policyholder/agent letters.
• Order reports: MVRs, CLUE, and credit reports.
• Distribute and scan mail.
• Participate in quality assurance functions.
• Perform other duties as assigned.

Job description

Goodville Mutual Casualty Company is seeking a detail‑oriented policy processing associate to handle new policies, renewals, changes and cancellations, ensuring accuracy and timely communication with agents and policyholders.

You will enter data into the processing system, generate quotes, and support QA, reporting, and mail handling across multiple offices in PA, OH, and SD as needed. This role emphasizes accuracy, efficiency, and strong customer service in a fast‑paced environment.