Policy Coordinator

TERRO; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision insurance

401(k) plan with company match

Paid Time Off

Job summary

Terros Health is seeking a policy professional for our Central Phoenix office to develop and manage company policies. You will draft, revise, and format procedures in collaboration with department leads and ensure consistent voice and compliance across documents.

Responsibilities include maintaining a centralized policy repository, monitoring regulatory updates (CARF, HRSA, HIPAA), supporting audits, and assisting with staff communications and training on new policies.

Qualifications

• Bachelor’s degree in Public Administration, Business, Healthcare Management, or related field.
• 2+ years in policy development, compliance, or documentation management.
• Strong writing, editing and organizational skills.
• Familiarity with regulatory frameworks (CARF, HRSA, OSHA, CMS).
• Ability to manage multiple projects and deadlines.
• Proficiency in Microsoft Office and document management systems.
• Self-driven with minimal oversight and instruction.
• Non-driving position with no regular travel requirements.

Responsibilities

• Draft, revise, and format policies and procedures in collaboration with department leads.
• Ensure consistent voice, tone, and format for all policies and procedures.
• Implement and maintain a centralized repository of current policies and ensure version control.
• Monitor changes in regulations and standards (e.g., HRSA, CARF, HIPAA) and update policies accordingly.
• Coordinate policy review cycles and facilitate stakeholder feedback.
• Support audits and compliance reviews by providing documentation and policy interpretation as needed.
• Assist in preparing policy-related communications, memos, and reports for leadership, including policy timeliness monitoring.
• May assist with tracking policy implementation progress and report on compliance metrics.
• May develop training materials and assist in staff education on new or updated policies.
• May serve as liaison to assist departments and leaders in ensuring consistent policy application.
• Provide support with program descriptions and annual plans as needed.
• Assist with processing requests regarding contracts, including inputting documents and data, into contracts management system.
• Participate in staff meetings, trainings and other activities as required.
• Performs other duties as required and special projects as assigned.

Skills

Writing

Editing

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Document management systems

Job description

Job Details

Job Location: Central Avenue - Phoenix, AZ 85012

Position Type: Full Time

Education Level: Bachelor's Degree

Travel Percentage: In-Office

Job Shift: Day Shift

Job Category: Contracts/Credentialing

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion, and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary carebyempowered peoplethroughexceptional outcomes.

HOPE ~ HEALTH ~ HEALING

"Full Time - Hybrid Schedule"

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

• Draft, revise, and format policies and procedures in collaboration with department leads.
• Ensure consistent voice, tone, and format for all policies and procedures.
• Implement and maintain a centralized repository of current policies and ensure version control.
• Monitor changes in regulations and standards (e.g., HRSA, CARF, HIPAA) and update policies accordingly.
• Coordinate policy review cycles and facilitate stakeholder feedback.
• Support audits and compliance reviews by providing documentation and policy interpretation as needed.
• Assist in preparing policy-related communications, memos, and reports for leadership, including policy timeliness monitoring.
• May assist with tracking policy implementation progress and report on compliance metrics.
• May develop training materials and assist in staff education on new or updated policies.
• May serve as liaison to assist departments and leaders in ensuring consistent policy application.
• Provide support with program descriptions and annual plans as needed.
• Assist with managing contracts outlook inbox.
• Assist with processing requests regarding contracts, including inputting documents and data, into contracts management system.
• Participate in staff meetings, trainings and other activities as required.
• Performs other duties as required and special projects as assigned.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program

Ongoing professional growth and career development opportunities, including

• Scholarships
• Clinical supervision
• Continuing Education Units (CEUs)
• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

Access to the Working Advantage Employee Discount Program, with savings on

• Gym memberships
• Car rentals
• Flights, hotels, movie tickets, and more

Qualifications

• Bachelor’s degree in Public Administration, Business, Healthcare Management, or related field, or equivalent work experience.
• Years experience – 2+ years of experience in policy development, compliance, or documentation management
• Strong writing, editing and organizational skills
• Familiarity with regulatory frameworks (e.g., CARF, HRSA, OSHA, CMS)
• Ability to manage multiple projects and deadlines
• Proficiency in Microsoft Office and document management systems
• Advanced Microsoft office skills – to include Excel, Word, PowerPoint
• Excellent interpersonal and communication skills
• Self-driven and able to plan and execute independently and with minimal oversight and instruction
• This role is a non-driving position. This position does not require travel to various Terros Health sites on a regular basis. May be 18 years or age and with less than two years’ driving experience or no driving experience.
• Must pass background check, TB test and other pre-employment screening

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.