Health Information Specialist

TERRO; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

Life & disability insurance

401(k)

EAP

PTO 3 weeks

Paid holidays

Scholarships & CEUs

Job summary

Terros Health is seeking a Health Information Specialist at our Central Avenue location in Phoenix, AZ. The role focuses on managing clients’ medical records from enrollment to closure and supporting compliance and quality improvement.

Reporting to the Director of Informatics, you will work in a hybrid schedule, 8am-6pm, with in-office requirements and responsibilities across behavioral health and HIM settings, leveraging NextGen and strong organizational skills to educate staff and ensure

Qualifications

• High School diploma required; AA or BA preferred.
• NextGen experience or NCP certification preferred.
• Strong organizational and communication skills.
• Experience in behavioral health and medical records HIM.
• Able to thrive in a fast-paced environment and adapt to change.
• Proficient in Microsoft Word/Excel/Outlook; knowledge of EMR systems.

Responsibilities

• Organize, prioritize, and manage work efficiently.
• Answer phones, voicemails, emails to assist patients and departments.
• Maintain and update electronic medical records.
• Support process improvements and staff education on compliance.
• Collaborate with teams to ensure quality and accuracy.

Skills

Organizational skills

Interpersonal skills

Communication skills

English reading/writing

Adaptability

Education

High School diploma or GED

AA or BA preferred

Tools

NextGen

Job description

Job Details

Job DetailsJob Location: Central Avenue - Phoenix, AZ 85012 Position Type: Full Time Education Level: High School Diploma/GED Travel Percentage: In-Office Job Shift: Day Shift Job Category: Medical Records

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Information Specialist working at our Central Avenue location. Reporting to the Director of Informatics, the ideal individual is flexible, compassionate and professional.

The Health Information Specialist will be responsible for performing functions related to the clients’ medical records to include processes from the time of enrollment to closure. You will provide a continuous quality improvement process to educate staff on adherence of Corporate Compliance Standards.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.

If you thrive in a creative and innovative environment, join Terros Health and you’ll be rewarded through many rich and boundless opportunities to feel empowered, do what’s right and serve the community. Terros Health employees have been entrusted to fulfill the mission of Inspiring Change for Life and in Innovation and in Business Intelligence. We accomplish this task every day by making decisions to improve health care delivery, enhance our workflows, open communication, all with integrity, as part of motivated and flexible teams!

HOPE ~ HEALTH ~ HEALING

Full-Time, Employed Monday-Friday, 8am-6pm Hybrid Schedule No Weekends! Experience in Behavioral Health and Medical Records/HIM Department Setting Preferred Nextgen Experience or NCP Certification Preferred

Responsibilities

• Organizing, planning and prioritizing work - Developing specific goals and plans to prioritize, organize, and accomplish work.
• Answer department phone lines, voicemails, and emails to assist patients, requesters, and other departments.
• Updating and using relevant knowledge - Keeping up to date technically and applying new knowledge to your job.
• Interacting with computers - using computers and system, specifically the Electronic Medical Record, to set up functions, enter data or process information.
• Manage special projects and process improvement as assigned.
• Establishing and maintain interpersonal relationships - Developing constructive and cooperative relationships with others and maintain them over time.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

• Minimum of a High School diploma or equivalent required; Preferred AA or bachelor’s degree
• NextGen experience or NCP certification preferred
• Strong organizational skills
• Experience in behavioral health and medical records/HIM department setting strongly preferred
• Interpersonal skills which allow for professional and positive relationships with co-workers. Good communication skills, evidenced by a non-judgmental approach, effective listening, and positive interactions
• Ability to thrive in a fast-paced environment/department, flexible, adapting readily to changes and transitions
• Computer skills: Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred
• Ability to read and communicate effectively in English. Additional languages preferred but not required
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass background check, TB test and other pre-employment screening

Physical Demands

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.