Policy & Claims Support Specialist

Camaran Simpson - State Farm Agent; Metropolis (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License paid

Simple IRA

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Camaran Simpson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support policyholders in their community. You will respond to inquiries, explain policy details, process changes, and coordinate with the team to ensure accuracy and timely follow-up.

This role emphasizes customer focus, empathy, and multitasking within a busy agent office. Internal growth opportunities are anticipated for driven candidates who perform with integrity and care.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Job description

Camaran Simpson - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support policyholders in their community. You will respond to inquiries, explain policy details, process changes, and coordinate with the team to ensure accuracy and timely follow-up.

This role emphasizes customer focus, empathy, and multitasking within a busy agent office. Internal growth opportunities are anticipated for driven candidates who perform with integrity and care.