Police Telecommunicator UTPD

UT MD Anderson; Houston (TX); On-site; USD 47,000 - 70,000; Full time

Job summary

UT MD Anderson is seeking a Police Telecommunicator to support campus safety by handling non-emergency calls, processing requests, and coordinating with law enforcement. The role involves CAD data entry, CCTV monitoring, and documentation to ensure timely responses.

The ideal candidate will have strong customer service, multitasking ability in a high-volume environment, and experience in dispatch, communications, security, or public safety operations.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: Associate's Degree.
• Required: One year relevant work experience.
• Preferred: Customer interaction role.
• Preferred: TCL-B TCLEOSE Telecommunications Operator certification.
• Public Safety Telecommunication PST Test required.

Responsibilities

• Answer non-emergency and administrative telephone calls for police, security, and technical support services.
• Process requests for police, security, and technical support assistance in a professional manner.
• Forward calls to the appropriate UTPD office.
• Enter information concerning calls into a CAD system and document routine service requests.
• Monitor CCTV systems and forward relevant information for proper response.
• Compose and distribute shift logs and found property logs; complete related paperwork.
• Remain onsite or work extended hours during operational needs; travel locally as required.
• Work rotating day, evening, and night shifts.

Education

High School Diploma or Equivalent

Associate's Degree

Job description

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Police Telecommunicator plays a critical role in supporting campus safety operations by serving as a communications hub for non-emergency police, security, and technical support requests. The Police Telecommunicator is responsible for receiving and processing calls, monitoring security systems, and ensuring timely communication between callers and law enforcement personnel.

The Police Telecommunicator supports daily operations through effective communication, accurate data entry, and coordination of service requests. The Police Telecommunicator must be able to perform multiple tasks simultaneously while maintaining professionalism and attention to detail in a fast-paced setting.

The ideal candidate possesses strong customer service and communication skills, the ability to multitask in a high-volume environment, and experience working with dispatch, communications, security, or public safety operations.

Responsibilities

Communications & Call Processing:

• Answer non-emergency and administrative telephone calls for police, security, and technical support services
• Process requests for police, security, and technical support assistance in a professional manner
• Forward calls received in the Police Communications Center to the appropriate UTPD office
• Maintain a professional and positive demeanor while interacting with callers and stakeholders

Computer-Aided Dispatch Operations:

• Enter information concerning technical support calls and security-related patrol activities into a Computer-Aided Dispatch (CAD) system
• Accurately document and process non-emergency and routine service requests
• Forward CAD information to the appropriate police dispatch station for assignment and response
• Maintain accurate communication records to support operational effectiveness

Security Monitoring:

• Monitor closed-circuit television (CCTV) systems during special events and security-related operations
• Observe CCTV activity for situations indicating a need for law enforcement or security intervention
• Forward relevant information to the appropriate police dispatch station to initiate a proper response
• Support campus safety through continuous monitoring of surveillance systems

Documentation & Administrative Support:

• Compose and distribute shift logs as required
• Compose and distribute found property logs
• Complete Police Communications Center paperwork and related documentation
• Maintain organized and accurate records in support of departmental operations

Emergency Response & Operational Support:

• Perform multiple tasks concurrently in a fast-paced environment
• Respond to emergency recall requirements during man-made or natural disasters and unusual campus occurrences
• Remain onsite or work extended hours when operational needs require additional support
• Travel locally or long distance for training or other business purposes as required
• Work rotating day, evening, and night shift assignments, including varying days off and holidays

EDUCATION:

Required: High School Diploma or Equivalent

Preferred: Associate's Degree

EXPERIENCE:

Required: One year relevant work experience.

Preferred: Customer interaction role.

LICENSES AND CERTIFICATIONS:

Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon Hire

OTHER REQUIREMENTS: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 183741
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Varied
• Minimum Salary: US Dollar (USD) 47,000
• Midpoint Salary: US Dollar (USD) 58,500
• Maximum Salary : US Dollar (USD) 70,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No