Sr Police Telecommunicator

University of Texas MD Anderson Cancer Center

Houston (TX)

On-site

USD 53,000 - 79,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage day one

PTO & holidays

Tuition assistance

Pension plan

Job summary

The University of Texas MD Anderson Cancer Center seeks a Senior Police Telecommunicator to coordinate and document security and technical support activities, processing emergency and non-emergency communications, and supporting public safety operations on the Houston campus.

Ideal candidates bring experience in emergency communications and public safety dispatch, with proficiency in CAD/RMS systems, alarm monitoring, and multi-tasking in a fast-paced environment.

Qualifications

Required: High School Diploma or Equivalent.
Preferred: Associate's Degree in Criminal Justice or related field.
Two years emergency management or public safety communications experience required.
TCLEOSE Telecommunications Operator certification preferred.
Public Safety Telecommunication test requirements may apply.

Responsibilities

Answer emergency telephone calls for police events and service requests.
Remain engaged with callers until it is safe to disconnect.
Dispatch and manage emergency and non-emergency calls for service.
Ensure prompt response to officers, technicians, and law enforcement.
Process 9-1-1 calls, Code Blue alarms, and alarm events.
Enter service calls into CAD and RMS systems.
Monitor CCURE alarms and campus notifications.
Coordinate activities with security staff and responders.

Skills

Emergency communications

Public safety dispatching

Multitasking

Communication skills

Calm under pressure

Education

High School Diploma or Equivalent

Associate's Degree Criminal Justice or related field

Tools

CAD systems

RMS

Alarm monitoring software

Job description

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Senior Police Telecommunicator serves a critical role within the University of Texas Police Department at Houston by coordinating and documenting security and technical support activities, processing emergency and non-emergency communications, and supporting public safety operations. The Senior Police Telecommunicator ensures prompt response to requests for service while safeguarding law enforcement personnel, security staff, and the public through effective communication and accurate data management.

The Senior Police Telecommunicator operates in a high-volume public safety environment requiring advanced communication skills, emergency call handling expertise, and the ability to manage multiple responsibilities simultaneously. The Senior Police Telecommunicator maintains a professional, poised, positive, and calming demeanor while supporting campus safety and emergency response operations.

The ideal candidate has experience in emergency communications, public safety dispatching, or security operations with demonstrated ability to process emergency and non-emergency calls, utilize Computer-Aided Dispatch systems, monitor security and alarm systems, coordinate response activities, and provide guidance and support to team members. Candidates should possess strong multitasking, decision-making, and communication skills while performing effectively in a fast-paced environment.

At UT MD Anderson, the Senior Police Telecommunicator plays an essential role in protecting patients, visitors, employees, and facilities by supporting emergency communications, security operations, and critical incident response. This position offers opportunities to develop advanced public safety communication skills, work alongside law enforcement and security professionals, and contribute directly to the institution's mission while benefiting from a comprehensive rewards package and work-life resources.

Why Us?

Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.

Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.

Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.

Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Emergency Communications & Dispatch

Answer emergency telephone calls for police events and service requests

Remain engaged with callers until it is safe and appropriate to disconnect

Dispatch and manage emergency and non-emergency calls for service

Ensure prompt security officer, technician, and law enforcement response to requests for assistance

Process incoming 9-1-1 calls, Code Blue alarms, and security alarm response events

Computer-Aided Dispatch & Records Management

Enter service calls and premise information into a Computer-Aided Dispatch (CAD) system

Perform data entry into national, state, and local criminal databases

Provide emergency and crime-related data to assist responding personnel

Initiate the Records Management System (RMS) process by assigning report numbers

Ensure proper administrative information is accurately captured within the CAD system

Alarm Monitoring & Emergency Notification

Monitor, acknowledge, and process CCURE alarm alerts

Monitor and process South Campus fire alarm notifications

Ensure proper law enforcement or emergency response to alarm events

Initiate departmental mass notifications during emergency situations

Coordinate activities with Monitoring Services during hurricanes and long-term emergencies

Monitor weather conditions and other critical factors during crisis and catastrophic events

Surveillance & Monitoring Services

Monitor CCTV during special events and police-related activities

Identify situations requiring law enforcement or security response

Forward surveillance information to designated public safety dispatch stations

Support effective law enforcement response through continuous monitoring activities

Perform monitoring services functions for The University of Texas Health Science Center at Houston

Leadership, Guidance & Operational Support

Coordinate and guide assigned security personnel and technicians

Provide guidance and support to Police Telecommunicator personnel

Coordinate and record security and technical support activities

Perform multiple tasks concurrently in an intense and fast-paced environment

Maintain a professional, poised, positive, and calming demeanor during routine and emergency operations

EDUCATION:

Required: High School Diploma or Equivalent

Preferred: Associate's Degree Criminal Justice or related field.

EXPERIENCE:

Required: Two years emergency management or public safety communications experience.

Preferred: Experience as a public safety telecommunicator.

LICENSES AND CERTIFICATIONS:

Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon Hire

OTHER REQUIREMENTS:

Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information