Police Telecommunicator (Troop 3)

West Virginia State Police; Elkins (WV); On-site; USD 29,000 - 49,000; Full time

Job summary

West Virginia State Police seeks a Communications Operator to handle radio, computer terminal, and telephone communications for the Command Center. The role requires responding to inquiries, maintaining logs, and safeguarding confidential information while delivering accurate data under pressure.

The incumbent will operate a computer terminal, ensure compliance with regulations, and assist the public as needed.

Qualifications

• Graduation from a standard four-year high school or the equivalent.
• One year of full-time or equivalent part-time paid experience in public contact work.
• College hours, related business school, or vocational training may substitute for the required experience.

Responsibilities

• Operates radio, computer terminal, and telephone equipment to dispatch and receive communications.
• Responds to inquiries on criminal history, drivers' history, and registrations.
• Reviews messages for compliance with state regulations and accuracy.
• Types daily logs, files, and incident records.
• Enters/cancels wanted persons information via computer terminal.
• Assists the public and walk-in inquiries.
• Troubleshoots equipment malfunctions.
• May conduct roll calls for NAWAS and monitor weather statements.

Skills

NCIC knowledge

NLETS procedures

modern office practices

typing 25 wpm

calm under pressure

computer terminal operation

clear communication

confidentiality

train others

Education

High school diploma or equivalent

Tools

Computer terminal

Job description

Nature of Work

Under general supervision performs full-performance level work in operating radios, computer terminal and other communication equipment necessary for the efficiency and safety of the uniformed personnel of the West Virginia State Police. Receives, responds, transmits, answers, and/or verifies messages and/or inquiries received over communication equipment. Work is performed in accordance with established rules and procedures and requires strict confidentiality. Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of NCIC operating and code manuals.
• Knowledge of West Virginia State Police polices and procedures relating to use of NCIC and NLETS.
• Knowledge of modern office practices and procedures.
• Knowledge of arithmetic and English grammar and common usage.
• Ability to retain and summarize information and to relay sometimes critical information clearly, promptly and accurately.
• Ability to type accurately at a rate of 25 w.p.m.
• Ability to work quickly and accurately under pressure.
• Ability to operate a computer terminal.
• Ability to speak clearly in a well-modulated voice with good diction.
• Ability to maintain composure and sound judgment in high stress situations.
• Ability to maintain security and strict confidentiality of privileged information and internal operations of the command center.
• Ability to maintain an effective working relationship with supervisors, coworkers, and the general public.
• Ability to send administrative messages, if applicable.
• Ability to train or assist in the training of new police telecommunicators.

Example of Work

• Operates all applicable radio equipment/computer terminal/telephone equipment, dispatches/receives radio/computer data/telephone communications.
• Responds to inquiries on criminal history, drivers' history, and vehicle/gun registrations.
• Reviews messages for compliance with state regulations and checks for accuracy.
• Types daily radio logs, computer files, master file cards, wanted and missing person cards, monthly activity sheets, incident log, wrecker log and related documents.
• Enters and cancels wanted persons information via computer terminal.
• Assists the public by responding to requests for information and emergency assistance.
• Assists walk-in public when necessary.
• Operates computer terminal and performs related functions.
• Performs troubleshooting procedures when communications equipment malfunctions.
• May be required to conduct roll calls for the National Warning System (NAWAS) with various in-state locations, issue statements, and answer to roll calls from the National Warning Point.
• May monitor National Weather Service terminal and issue weather statements as needed.
• May be required to answer dispatch phone calls routed to the Communications Center.

Minimum Qualifications

Training: Graduation from a standard four-year high school or the equivalent.

Experience: One year of full-time or equivalent part-time paid experience in public contact work.

Substitution: College hours, related business school, or vocational training may be substituted through an established formula for the required experience.

Special Requirement: Must maintain a current certification as WEAPON terminal operator (recertification every two years).

PG: 7 $29,070 - $49,360