Public Safety Telecommunicator I

Commonwealth of Kentucky; Henderson (KY); On-site; USD 37,000 - 45,000; Full time

Job summary

The Kentucky State Police is seeking a Public Safety Telecommunicator I in Henderson, KY. You will handle 911 and radio calls, relay essential information, and dispatch police, fire and EMS to emergencies from a central communications desk.

The role requires completion of a five-week academy and a 12-month field training program, plus certifications for LINK/NCIC, NCIC/EMD, and KLEC telecommunicator duties within set timeframes.

Qualifications

• High school graduate required.
• Must obtain LINK/NCIC/EMD certifications within specified timeframes.
• Must become Telecommunicator certified by KLEC within 12 months.

Responsibilities

• Answer radio and telephone calls, including 911 where designated.
• Gather and relay information; dispatch calls to police and emergency services.
• Provide pre-arrival instructions during medical emergencies.
• Operate the CAD system and coordinate with troopers.
• Utilize nationwide law enforcement systems to assist investigations.

Skills

Typing

Multi-tasking

Strong communication

Active listening

Computer literacy

Map reading

Education

High school diploma

Job description

Advertisement Closes

10/25/2026 (8:00 PM EDT)

Public Safety Telecommunicator I

Job ID: req81891

Pay Grade

10

Salary

$41,084.16 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency

Justice & Public Safety Cabinet | Kentucky State Police

Location

8298 Keach Drive
Henderson, KY 42420 USA

Description

Kentucky State Police is the premier, full-service law enforcement agency in the Commonwealth of Kentucky.With the highest level of professionalism and integrity, the Kentucky State Police works to prevent, reduce,and deter crime and the fear of crime; enhance highway safety through education and enforcement; protect andsafeguard individual rights; and provide leadership, training, technical, and operational support to thecriminal justice community.

The Public Safety Telecommunicator is a highly skilled team member, providing a vital link between the stateTroopers and the information they need to be effective and efficient in their daily operations. Often calledthe "nerve center" of police operations they are the initial first responders, taking the call and dispatchingemergency personnel including state and local police, fire and ambulatory services. Due to the nature of 24-hour operations the applicant must be willing to work a flexible shift.

The Kentucky State Police recognizes the importance and significance of the Public Safety Telecommunicator toboth Trooper and public safety and therefore goes to great lengths to ensure we provide the appropriatetraining and equipment for success. A comprehensive Field Training Program begins on the first day ofemployment and lasts through the first 12 months. In addition, all telecommunicators are required to attend a5-week training academy within the first year of service to become certified with the Kentucky Law EnforcementCouncil, in the following systems: Law Information Network of Kentucky (LINK), National Crime InformationCenter (NCIC) and the National Law Enforcement Telecommunications System (NLETS), as well as training andcertification in Emergency Medical Dispatching (EMD).

This position has a variable shift. The successful candidate will be required to stay in Frankfort at theAcademy Monday through Friday during the five-week telecommunications academy.

Key Responsibilities

• Answer radio and telephone calls (including 911 in designated areas)
• Gather and relay pertinent information from each communication; dispatching calls to police and other emergency management personnel
• Provide pre-arrival instructions during medical emergencies.
• Operate the Computer Aided Dispatching system (CAD)
• Familiarity with Post region
• Utilize law enforcement systems nationwide to assist troopers and detectives with investigations ranging from traffic enforcement to major crime.

Preferred Knowledge/Skills/Abilities

• Strong work ethic
• Multi-tasking
• Typing
• Strong written and verbal communication
• Map reading
• Customer service
• Active listening
• Perform under pressure
• Solid judgement
• Computer literacy

Minimum Requirements

EDUCATION: High school graduate.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in the transmission, receiving and relaying of electronic information for law enforcement, emergency medical, fire, emergency management, military communications or traffic operations will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must obtain certification as LINK/NCIC Operator within thirty days of employment in this job classification. Must obtain certification as an Emergency Medical Dispatcher within sixty days of employment in this job classification. Must obtain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) within twelve months of employment in this job classification. Shall not have been convicted of a felony or other crimes pursuant to KRS 15.540. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s) or other credentials. See Kentucky Administrative Regulation 502 KAR 40:040.

Working Conditions

Work is performed in a communications center at a Kentucky State Police Post and under extremely stressful conditions. May be required to work rotating shifts.

Probationary Period

This job has an initial and promotional probationary period of 12 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Blake Smith at [e-mail] or 270-826-3312.

An Equal Opportunity Employer M/F/D