Emergency Communications Dispatcher

West Virginia State Police; Elkins (WV); On-site; USD 29,000 - 49,000; Full time

Job summary

West Virginia State Police seeks a Communications Operator to handle radio, computer terminal, and telephone communications for the Command Center. The role requires responding to inquiries, maintaining logs, and safeguarding confidential information while delivering accurate data under pressure.

The incumbent will operate a computer terminal, ensure compliance with regulations, and assist the public as needed.

Qualifications

• Graduation from a standard four-year high school or the equivalent.
• One year of full-time or equivalent part-time paid experience in public contact work.
• College hours, related business school, or vocational training may substitute for the required experience.

Responsibilities

• Operates radio, computer terminal, and telephone equipment to dispatch and receive communications.
• Responds to inquiries on criminal history, drivers' history, and registrations.
• Reviews messages for compliance with state regulations and accuracy.
• Types daily logs, files, and incident records.
• Enters/cancels wanted persons information via computer terminal.
• Assists the public and walk-in inquiries.
• Troubleshoots equipment malfunctions.
• May conduct roll calls for NAWAS and monitor weather statements.

Skills

NCIC knowledge

NLETS procedures

modern office practices

typing 25 wpm

calm under pressure

computer terminal operation

clear communication

confidentiality

train others

Education

High school diploma or equivalent

Tools

Computer terminal

Job description

West Virginia State Police seeks a Communications Operator to handle radio, computer terminal, and telephone communications for the Command Center. The role requires responding to inquiries, maintaining logs, and safeguarding confidential information while delivering accurate data under pressure.

The incumbent will operate a computer terminal, ensure compliance with regulations, and assist the public as needed.