Police Services Clerk

City of Kelowna; Union (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Police Services Clerk to provide essential administrative support to the public and police units. This role involves transcribing statements, managing records, and offering reception services, ensuring the integrity and accuracy of police databases. The ideal candidate will have strong communication skills and the ability to handle sensitive information with discretion. Join a dedicated team that plays a crucial role in community safety and public service, where your contributions will directly impact police operations and community engagement.

Qualifications

• Experience in providing administrative support in a police environment.
• Ability to handle sensitive information and maintain confidentiality.

Responsibilities

• Transcribe statements and prepare documents for court.
• Provide reception services and general information to the public.
• Maintain accurate records and databases for police operations.

Skills

Administrative Support

Data Entry

Communication Skills

Customer Service

Microsoft Office Suite

Adobe Acrobat

Education

High School Graduation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

PRIME Database

JUSTIN Database

CPIC Database

Job description

Please see Special Instructions for more details.

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on May 13, 2025.

Posting Information

Posting Number

Posting Number CK53719P

Position Title

No. of Staff Required

No. of Staff Required 2

Position Type

Position Type FT

If Term position, enter length of Term in months

If Term position, enter length of Term in months N/A

Position Groups

Position Groups CUPE Civic

Division

Division People & Protective Services (DV139)

Department

Department Community Safety (DP115)

Department Name

Branch

Organizational Information

Purpose of your Position - Non Union

Classification Summary - Union

A Police Services Clerk provides administrative support to the public, RCMP and Police Services. Provide coverage for other Police Services positions such as Police Services Watch Clerk and Police Services Records Clerk.

Duties - Union

• Accurately transcribes statements taken from various individuals; transfers recorded statements onto CDs/DVDs to be typed; prepares other documents for court purposes.
• Provides reception services to the police units; directs and screens phone calls, responding to or referring enquiries and complaints; provides general information to the public regarding police policies and regulations.
• Creates, updates and maintains a variety of paper and computerized records and files; researches and compiles statistics; develops/maintains bring forward systems.
• Enters and communicates information from police databases to both field police members and other authorized police agencies. Ensures the accuracy and integrity of all documents and databases; adheres to police business rules to ensure consistency in data.
• Prepares and types documents, correspondence, reports, presentations, minutes, invoices, etc. using various databases and computer applications.
• Plans, prepares and coordinates special events and programs, both internal and external.
• Liaises with other police departments and external organizations in support of police operations.
• May be assigned to a “Floater” capacity, which provides relief coverage and support for various designated municipal positions throughout the Police Services.

Results and Activities - Non union

• High school graduation or equivalent
• Up to one-year relevant experience
• RCMP Enhanced Security Clearance

Knowledge - Non Union

Skills & Abilities - Non Union

Posting Text

Physical Demands

Special Instructions to Applicant

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on May 13, 2025.

Additional Hiring Information

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Please attach copies of your education/membership(s) as “other documents”.

Pay Rate

Pay Rate Starts at $30.64 per hour with 2 step progressions to $34.29 per hour

Posting Date

Posting Date 05/07/2025

Closing Date

Closing Date 05/23/2025

Days of Work

Days of Work Monday to Friday

Standard Hours per Day 7

Hours of Work

7:00am to 3:00pm, 8:00am to 4:00pm

Work Location

Work Location POLICE SERVICES BUILDING

Specify Work Location

Documents Needed to Apply

Required Documents

Resume

Cover Letter

Optional Documents

Other Document 1

Other Document 2

Other Document 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How many years experience do you have working in a Police environment?
  • None
  • 0 - 1 years
  • 1 - 2 years
  • 2 - 4 years
  • over 4 years
• * How many years of experience do you have in relation to Federal, Provincial and Municipal statutes, Access to Information (ATIP) and databases such as PRIME, JUSTIN and CPIC?
  • None
  • Less than 1 year
  • 1 to 2 years
  • 2 to 4 years
  • 4 to 6 years
  • More than 6 years
• * How many years of experience do you have providing administrative/clerical support?
  • 0 to 6 months
  • 6 months to 1 year
  • 1 to 2 years
  • 2 to 4 years
  • Over 4 years
• * What level of proficiency do you have using the Microsoft Office Suite, including Word, Outlook, Excel and Power Point?
  • No experience
  • Basic
  • Intermediate
  • Advanced
  • Expert
• * What level of experience do you have using Adobe Acrobat
  • 0 to 1 years
  • 1 to 3 years
  • 3 to 5 years
  • over 5 years
• * Do you possess or have the ability to obtain an RCMP Security Clearance?
  • No
  • No but I am able to obtain
  • Yes, I currently have
• * This position requires an RCMP Enhanced Security Clearance that has a processing time of up to 6 months which will delay the actual start date for the position.
  • I have read this statement and understand this condition.
• * This position requires an RCMP Enhanced Security Clearance. For Enhanced Security Clearances, the individual must have Canadian citizenship or Permanent Resident status. Do you possess either Canadian citizenship or Permanent Resident status?
  • No
  • Yes