Victim Witness Unit Supervisor

City-of-Boise,-Id; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Zero-cost premium medical coverage for

PERSI retirement

Paid holidays

Parental leave

Job summary

The Boise Police Department seeks a Victim Witness Unit Supervisor to lead a dedicated team supporting victims and witnesses through difficult moments, guiding crisis response, and ensuring access to resources.

The role oversees Victim Witness Coordinators, assigns cases, and collaborates with law enforcement, prosecutors, and community partners to uphold victims' rights and provide comprehensive support across the criminal justice system.

Qualifications

• Bachelor’s degree in social work, sociology, psychology or related field required.
• 5 years of crisis intervention experience and/or working with victims of trauma, including 2 years in a supervisory role.
• Equivalent combination of education and experience accepted.

Responsibilities

• Lead and develop Victim Witness Coordinators and oversee case assignments.
• Manage program operations and collaborate with law enforcement, prosecutors, and community partners.
• Support and guide victims’ rights communications and access to resources.
• Participate in on-call rotations to respond to critical incidents outside regular hours.
• Ensure compliance with department policies and oversight of workload distribution.

Skills

Supervisory skills

Crisis intervention

Victim support experience

High-stress judgment

Education

Bachelor’s degree in social work / sociology / psychology

Master’s degree in social work / related field

Job description

The Boise Police Department is seeking a Victim Witness Unit Supervisor to lead a dedicated team supporting victims and witnesses through some of the most difficult moments in their lives. This role provides leadership and oversight for the department’s victim-witness services while remaining closely connected to the work - supporting complex cases, guiding crisis response, and ensuring victims understand their rights and have access to the resources they need.

The Supervisor leads and develops Victim Witness Coordinators, oversees case assignments and program operations, and works closely with law enforcement, prosecutors, community partners, and other service providers. The ideal candidate brings strong supervisory skills, sound judgment in high-stress situations, and experience working with victims of crime or trauma.

This is a 40-hour-per-week position with flexibility to work either four 10-hour days or five 8-hour days. The Supervisor also participates in a rotating on-call schedule to support the unit’s response to critical incidents and urgent victim needs outside of regular business hours.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• Bachelor’s degree in social work, sociology, psychology or related field and
• 5 years of experience in crisis intervention and/or working with victims of trauma, including two years of experience in a supervisory role,
• or an equivalent combination of education and/or experience.

Preferred Knowledge, Experience, And Training

• Master's degree in social work, sociology, psychology or a related field and seven years of experience working in a social science field, including crisis intervention and resource awareness.
• National Organization for Victim Assistance (NOVA) certification.
• Licensed Social Worker or Master of Social Work licensure.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Polygraph Exam
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Drug Free Workplace: In accordance with the City of Boise Drug Free Workplace Regulation, this position is designated as safety sensitive and is subject to testing requirements including Post Offer Applicant Testing, Random Testing, Reasonable Suspicion, Post - Accident, etc. Applicants will be required to submit to screening for illegal drug use prior to hire. Appointment to this position is contingent upon a negative pre-employment drug test. This position is required to work directly with and oversee minors in the absence of their parent or guardian, or work directly with and oversee vulnerable adults in the absence of their caretaker or guardian.

Licensing And Other Requirements

• Valid state-issued driver's license.
• NOVA certification within one year of employment.

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family
• PERSI retirement plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Performs the full range of duties (with appropriate managerial review), including hiring, evaluating, promoting and assigning duties; corrects inappropriate actions or behavior through communication and coaching; initiates discipline or termination as needed; and oversees employees or a group. Compiles, maintains and reviews all reports, time sheets and appropriate documentation for assigned personnel. Assigns felony case load.

Acts as an advocate for victims ensuring that their needs are addressed within the criminal justice system and community. Maintains a schedule of trial calendars, the status of cases and all records and files relevant to assigned cases. Serves as a source of information for clients and other individuals or agencies with need to know information.

Assists attorneys and law enforcement officials in interviews with victims and witnesses by providing interview and psychological support. Coordinates court appearances and escorts victims to court to provide support. Prepares victims and witnesses for court processes and other related matters. Assists with filing victim compensation applications. Arranges for transportation and return of personal property.

Establishes and maintains a register of referral agencies, referring victims to appropriate community services. Provides an on-call system in which a coordinator will respond to inquiries and needs at all hours. Provides immediate support and guidance for all types of crimes involving violence or special circumstances.

Maintains community partnerships and participates in multidisciplinary teams that include local law enforcement agencies and other stakeholders. Acts as a media liaison at the direction of the Boise Police Department (BPD) Public Information Officer. Coordinates program operations with other segments of law enforcement and criminal justice system. Facilitates crisis debriefings for both the public and first responders after traumatic events. Provides educational presentations and training for law enforcement, victim-witness staff, schools and other criminal justice agencies and community organizations.

Gathers statistical data relevant to the program and provides reports along with a written narrative of program operations. Conducts research and stays up to date with new laws, programs and national trends related to victims' rights. Oversees distribution and transfer of cases and monitors their status.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Knowledge of:

• A victim’s rights and available resources for victims
• Objectives of victim-witness programs
• The criminal justice system and law enforcement procedures
• Principles and practices of applied sociology and psychology
• Data collection and analysis and program evaluation techniques
• Computer usage including related software
• The principles and practices of effective supervision.

Ability to:

• Establish and maintain effective rapport with a broad range of individuals, including small children
• Provide short-term professional counseling
• Understand and follow verbal and written directions
• Solve problems effectively
• Prepare reports with a high degree of accuracy
• Respond quickly in a crisis and work effectively under stressful conditions
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Special Requirements

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Polygraph Exam
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds and rarely lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds and rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate and rarely loud. Work includes sensory ability to talk, hear, and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, run, stoop, kneel, crouch, crawl, reach, and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions and outdoor weather conditions. Employees are exposed to mechanical hazards. Employees will also drive a vehicle as part of this position. Work includes protected exposure to infectious bacteria and bodily fluids. Position requires attending crime scenes that include unhealthy/unsanitary conditions, contain evidence or may not yet be cleaned, and have suspects still to be located; delivering death notifications to families where reactions may be calm to violent; working with individuals that may have various airborne diseases, lice and bed bugs. This position works: on call as well as regular business hours.