Police Records Technician

City of Wilmington; Wilmington (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

The City of Wilmington is seeking a Police Records Technician to support the Wilmington Police Department by maintaining accurate records, ensuring compliance with state and federal reporting requirements, and assisting the public with record requests.

Requires a High School Diploma or GED and one year of relevant experience; NCIC Module 1 certification must be obtained within 6 months of hire. Proficiency with office software and the Police Records System is essential for success.

Qualifications

• High School Diploma or GED required; one year of relevant experience or equivalent
• Ability to interpret and apply state and federal codes related to police records
• Strong customer service skills and attention to detail
• Proficiency with standard office procedures and computer systems

Responsibilities

• Provide administrative support for receipt, review, processing, retrieval, and storage of police records
• Review reports for discrepancies and ensure compliance with NC DMV 349 Manual and National Incident-Based Reporting Manual
• Update Police Record Management System with revisions and ensure accuracy
• Notify officers of missing reports and document follow-up actions
• Handle data entry and data imports into the Police Record Management System
• Process civil citations for accounts receivable and manage inquiries via phone, mail, email, and fax

Skills

Records management

Data entry

Customer service

Analytical thinking

Education

High School Diploma/GED

Tools

Police Records System

Job description

One City. One Team. Be the Support Behind the Badge.

Are you organized, detail-oriented, and passionate about serving your community? The City of Wilmington is looking for a Police Records Technician to play an essential role in supporting the Wilmington Police Department and assisting the public. In this position, you’ll help maintain accurate police records, ensure compliance with state and federal reporting requirements, support officers with reporting systems, and keep critical documentation organized and accessible. From behind-the-scenes administrative support to direct assistance for officers and the community, your work will help keep the department running efficiently and effectively.

Why This Position Is Important

Accurate records and reliable administrative support are essential to effective law enforcement. By maintaining police records, coordinating required documentation, and helping officers resolve reporting issues, you’ll contribute to departmental accountability, regulatory compliance, and the delivery of professional public safety services. Your attention to detail and commitment to service will help ensure officers have the information and support they need to protect and serve our community.

• Provides administrative and technical support related to the receipt, review, processing, retrieval, and storage of police records.
• Reviews police reports for discrepancies, completeness, and errors per State and Federal requirements. This is completed by interpreting complex coding within the NC DMV 349 Manual & the National Incident Base Reporting Manual.
• Updates reports in the Police Record Management System with specific documented revisions.
• Notifies Officers and Supervisors of missing reports and documentation.
• Performs data entry and imports data into the Police Record Management System.
• Processes civil citations for accounts receivable.
• Provides internal and external customer support via phone, mail, email & fax.
• Performs other related duties as assigned.

Education and Experience

• High School Diploma/GED or equivalent and one year of relevant experience, or equivalent combination of education and experience.

Other Requirements

• Must obtain NCIC Module 1 Certification within 6 months of hire.
• General knowledge of standard office procedures, equipment, and record management practices.
• Strong customer service principles.
• Proficiency in various computer systems and software applications.
• Ability to correctly interpret and apply relevant State and Federal codes related to the processing of law enforcement documents.
• Ability to exercise sound judgement and provide accurate information.
• Ability to establish and maintain effective working relationships in an open and team-oriented environment.
• Ability to accurately perform a considerable volume of detailed clerical work.

Notes: Criminal history check, driving history check, and background investigation are required. The selected candidate will also be required to pass a post-offer drug screen and polygraph examination. This position may be called upon in case of a disaster to serve the citizens of Wilmington, which may result in assignment of other duties.

This position includes a WPD disqualifier screening as part of the selection process and that candidates who do not meet the required criteria will not advance to subsequent stages.

Please visit the Police Department website to view a list of Employment Disqualifiers.

PHYSICAL DEMANDS

Exerts up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

WORKING CONDITIONS

This position generally requires work indoors/office setting.

Applicant Status Updates

After the closing date for this position, applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.