Administrative Assistant - Police

City of Burlington NC; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Burlington NC is hiring an Administrative Assistant to support the Criminal Investigations Division (CID) in a full-time, in-person capacity. You will manage clerical tasks, prepare reports, and assist investigators while handling confidential information with professionalism.

The ideal candidate will have 3–5 years of office experience, a High School Diploma or GED, proficiency with MS Office, and the ability to coordinate multiple tasks under supervision in a police department

Qualifications

• High School Diploma or GED equivalency.
• 3–5 years of experience in an office setting or related administrative role.
• Valid NC driver’s license.

Responsibilities

• Coordinate daily office operations, correspondence, scheduling, filing, and clerical workflows.
• Prepare, review, and maintain reports, records, forms, and confidential documents.
• Assist investigators with case files, interview recordings, body-worn footage, and notary requests.
• Manage office supplies, invoices, facility requests, and departmental events.
• Coordinate case assignments and records in RMS; support APS/CPS referrals and juvenile case tracking.

Skills

Office administration

Technology proficiency

Organization

Confidentiality

Independent judgment

Communication

Customer service

Professional relationships

Education

High School Diploma or GED

Tools

MS Office (Word/Excel/Outlook)

Job description

This is an opportunity to support investigators behind the scenes and play a critical role in solving cases. If you enjoy research, technology, and helping bring justice to the community, this is the job for you!

About us:

The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of 152 sworn officers and approximately 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents.

What will you do:

As an Administrative Assistant with the Burlington Police Department, you will provide essential administrative and clerical support to the Criminal Investigations Division (CID). You will coordinate daily office operations, manage case assignments and records, prepare reports, and assist investigators and supervisors with a variety of administrative needs. This position requires strong organizational skills, independent judgment, discretion, and professionalism when handling confidential information and interacting with department personnel, outside agencies, and the public. Work is performed under the supervision of a Captain or Lieutenant, or their designated representative. The ideal candidate will have current or former law enforcement experience.

This is a full-time, IN PERSON role with an anticipated schedule of Monday-Friday, 8am-5pm.

Policing with a Purpose:

• Preserving the Sanctity of ALL Life
• Nurture and Protect Democracy
• Ensure Procedural Justice and Fundamental Fairness
• Spirit of Service
• Protect the Community from Harm
• Treat all individuals with Dignity and Respect-the ethical foundation of policing

Administrative & Office Support

• Coordinate daily office operations, correspondence, scheduling, filing, and clerical workflows.
• Prepare, review, and maintain reports, records, forms, and confidential documents.
• Assist investigators with case files, interview recordings, body-worn camera footage, and notary requests.
• Manage office supplies, invoices, facility requests, and departmental events.

Case Management & Investigative Support

• Coordinate and track case assignments in the Records Management System (RMS).
• Prepare monthly case assignment reports, including felony case reviews and outstanding assignments.
• Coordinate APS/CPS referrals with DSS and track juvenile cases for petition processing.
• Conduct criminal history checks while maintaining required DCI certifications.

Compliance & Specialized Reporting

• Monitor SANE kit and NamUs entries for compliance with state requirements.
• Prepare quarterly confidential funds reports and maintain accurate tracking records.
• Review data and documentation for accuracy, completeness, and compliance with departmental procedures.

Communication & Division Coordination

• Respond to inquiries from employees, outside agencies, and the public, providing information or directing requests appropriately.
• Coordinate administrative assignments and distribute information to appropriate personnel.
• Assist with onboarding new detectives and supporting divisional staff.
• Perform related duties as required.

Knowledge, Skills & Abilities:

• Office Administration: Thorough knowledge of office procedures, clerical practices, records management, and administrative operations.
• Technology & Software: Proficiency with computers, office equipment, word processing, spreadsheets, email, and related software.
• Departmental Operations: Knowledge of departmental functions and the ability to learn and apply applicable policies, procedures, and services.
• Organization & Accuracy: Ability to manage files, coordinate multiple responsibilities, review information for accuracy, and maintain detailed records.
• Confidentiality & Discretion: Ability to prepare, maintain, and appropriately handle complex and sensitive information.
• Independent Judgment: Ability to work independently, follow instructions, prioritize assignments, and exercise sound judgment.
• Communication & Customer Service: Strong written and verbal communication skills with the ability to interact professionally with employees, outside agencies, and the public.
• Professional Relationships: Ability to establish and maintain effective working relationships with City employees, departmental personnel, and the community.
• Business Fundamentals: Knowledge of business English, spelling, basic mathematics, and professional correspondence.

Minimum Qualifications:

• High School Diploma or GED equivalency
• Minimum of three (3) to five (5) years of experience working in an office setting/support role, law enforcement, administrative role, or a related field.
• An equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the position may also be considered.
• Valid NC driver’s license

Physical Requirements & Working Conditions:

• Work in this position is generally sedentary work exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Work typically involves the ability to physically perform the basic life operational functions of reaching, walking, grasping, feeling, talking, hearing and repetitive motions.
• Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
• Working conditions include inside environmental conditions.

Inclement Weather Classification:

Non-Essential

FLSA Status:

Non-Exempt

*It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.*

This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.