Police Records Specialist

National Police; Downers Grove (IL); On-site; USD 51,000 - 71,000; Full time

Job summary

The Village of Downers Grove seeks a Police Records Specialist to handle administrative duties and provide public service at the police department front desk and via phone.

Responsibilities include processing tickets, reports, FOIA requests, LEADS logs, and interactions with the public and officers; prior law enforcement and records experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior law enforcement and customer service experience preferred.
• Combination of education and experience acceptable.

Responsibilities

• Provides front desk and phone customer service.
• Performs data entry and scanning of tickets, reports, and warrants.
• Quality control to ensure accurate paperwork; coordinates with officers.
• Completes state and internal reporting and assists with reporting.
• Processes payments for police services (reports, fingerprinting, tickets).
• Maintains LEADS-related logs and documents for dispatch.
• Acts as liaison to the parking ticket system vendor.
• Processes FOIA requests and federal background checks.
• Other duties as assigned.

Skills

Customer service

Data entry

Attention to detail

Paperwork processing

Education

High school diploma

Tools

LEADS system

FOIA processing

NIMS Levels 100/200/700

Job description

Salary: $51,377 – $70,643

Position Summary:

The Village of Downers Grove is seeking a Police Records Specialist to perform various administrative and public service duties, including internal and external customer service.

Essential Functions:

• Provides customer service at the front desk, as well as over the phone
• Performs data entry and scanning for various procedures, including traffic tickets, arrest charging documents, parking tickets, accident reports, and warrants
• Provides quality control to ensure accurate and complete paperwork. Collaborates with police officers to review and correct paperwork.
• Completes State and Internal reporting as needed and assists other Police Department personnel with reporting
• Accepts, processes, and reports payments for various police functions, including reports, fingerprinting, parking tickets, and administrative tows
• Enters and maintains all state-mandated logs and documents related to the dispatch center’s LEADS activities
• Acts as liaison to the parking ticket system vendor
• Processes Freedom of Information Act Requests
• Processes Federal background checks
• Other duties as assigned

Requirements:

• A high school diploma or equivalent is required.
• Previous experience in law enforcement and customer service is preferred.
• A combination of education and experience that produces the required knowledge, skills, and abilities is also acceptable.
• LEADS, NIMS: Levels 100, 200, & 700, and FOIA. Certifications may be obtained within six months of hire.