Police Records Clerk: Open Records & Customer Service

City of Abilene, Texas; Abilene (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

City of Abilene, Texas is seeking a Customer Service Representative to handle open records inquiries, process payments, and manage records in a professional, accurate manner.

Position involves transcription, data entry, and communication with multiple departments while upholding privacy standards and city policies. Requires high school diploma or GED and Texas driver license eligibility.

Qualifications

• This is an entry level position.
• Previous data entry and transcription is preferred.
• Previous experience within the Law Enforcement or Legal discipline is preferred.
• A valid current Texas driver license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.

Responsibilities

• Communicate with customers by phone, mail, email, and in-person to provide assistance regarding open records inquiries, case management requests, and other law enforcement information.
• Receive payments and issue receipts for cash, credit card, check, and money order transactions.
• Use Law Enforcement Records Management System to process, review, and sell case reports, arrest reports, and accident reports for accuracy and statistical data.
• Prepare and review documents and reports with a high level of accuracy.

Skills

Customer service

Communication

Typing 40 wpm

Office software

Education

High school diploma or GED

Job description

City of Abilene, Texas is seeking a Customer Service Representative to handle open records inquiries, process payments, and manage records in a professional, accurate manner.

Position involves transcription, data entry, and communication with multiple departments while upholding privacy standards and city policies. Requires high school diploma or GED and Texas driver license eligibility.