Police Records Clerk

City of Chamblee; Chamblee (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

The City of Chamblee is seeking a Police Records Clerk to serve as the main point of contact for citizens regarding police records. This full-time position involves providing customer service, processing requests, and ensuring compliance with privacy laws. Candidates should possess a high school diploma, effective communication skills, and experience in cash handling.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Skilled in handling cash and evaluating cash handling procedures.
• Effective written and verbal communication skills are essential.

Responsibilities

• Provide high-quality customer service to citizens seeking information.
• Respond to criminal history requests and handle report redaction.
• Process alcohol and massage permits, including collecting fees.

Skills

Customer Service

Cash Handling

Communication

Organization

Patience

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

GOVQA

Zurker

Job description

Job Details

Job Location: Public Safety Facility - Chamblee, GA

Position Type: Full-Time

Education Level: GED

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Description

The Police Records Clerk serves as the face of Chamblee and the main point of contact for citizens seeking information related to police records, criminal history reports, and other police-related information.

Essential Functions

1. Provide high-quality customer service to citizens seeking information through the Police Department.
2. Respond to criminal history requests from the public, providing detailed information as permitted by law.
3. Handle report redaction to ensure compliance with privacy laws.
4. Respond to requests through GOVQA promptly and efficiently.
5. Review information before responding to requests, ensuring reports are complete and accurate; seek additional information when there are gaps.
6. Process alcohol and massage permits, including collecting application fees, handling photographs, and fingerprinting (for massage permits).
7. Answer questions via phone and in person, providing accurate information to citizens.
8. Perform billing analysis and reconciliation for over 20 large background/criminal history accounts.
9. Handle cash deposits accurately and complete reconciliation through Tyler & Synovus systems; submit all information to the finance department.

Additional Job Functions

1. Use a variety of computer software such as Microsoft Word, Excel, Outlook, GOVQA, and Zurker.
2. Perform other duties as assigned.

Qualifications

High school diploma or equivalent required; an Associate degree is preferred. Must be skilled in handling cash and evaluating cash handling procedures. Demonstrates a commitment to public service, serving and satisfying both internal and external customers. Must have high patience levels when dealing with frustrated or angry individuals. Treat others with dignity and respect, maintaining a friendly demeanor. Effective written and verbal communication skills are essential, along with professionalism and tact. Ability to manage multiple projects, prioritize tasks, and organize effectively.