Police Real Time Crime Center Technician

State of South Carolina; Scottsdale (AZ); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation accrual

Sick leave

Medical, Dental & Vision

Life Insurance

Tuition Reimbursement

ASRS retirement

457 Plan

Pet Insurance

Bilingual pay

PEHP contribution

Job summary

The City of Scottsdale is seeking an RTCC Technician to support real-time police dispatch and field responses. You will monitor video feeds, run queries, and relay crucial information to responding officers through radio communications.

The role requires handling multiple software systems and producing supplemental incident reports. Qualifications include a high school diploma or GED, 3 years in law enforcement or public administration, and ACJIS certification within six months of hire; shift

Qualifications

• High school diploma or GED required.
• Three years of experience in law enforcement or public administration.
• ACJIS certification obtained within six months of hire.

Responsibilities

• Monitors video cameras to detect activity and assists in real-time investigations.
• Processes analytical queries contemporaneous with events and relays key info via radio.
• Operates and interprets multiple software systems used by RTCC staff.
• Uploads video to evidence repositories and helps author incident reports.
• Responds to calls for service and supports dispatch with timely data.

Skills

Attention to detail

Public safety knowledge

Radio communications

Education

High school diploma or GED

Tools

ACJIS system

Job description

The Police Real Time Crime Center (RTCC) Technician performs technology-based investigative work in real-time to support both the Emergency Communications Center’s dispatch of calls for service and the response to those calls by public safety units. The work frequently involves the monitoring of video cameras to detect criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding police officers via radio. RTCC staff are trusted to collect relevant information and make timely decisions central to police responses while working in a multifaceted technology driven environment. Work includes monitoring, operating, and interpreting multiple interactive software systems, examining relevant videos, uploading video to evidence repositories, and authoring supplemental incident reports.

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $32.58/hour.

Education and Experience:

• A high school diploma or General Educational Development (GED) equivalent.
• Three years of experience in law enforcement or public administration.

Licensing, Certifications and Other Requirements:

• Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Demonstrates strong attention to detailin locating addresses, nearby video assets and associated call related data during a call for service.
• Simultaneously listens to public safety radio transmissions, monitors calls for service on Computer Aided Dispatch screens, and views selected public-private video assets.
• Operates desktop, laptop, network, and secure system computers; public safety radios and telephones; access, navigate and record when permissible under policy, disparate video systems accessible through RTCC platform; operate other equipment as assigned.
• Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer networks to include police department, city, state, county, and federal computer systems, as well as investigative, intelligence and open-source applications.
• Accepts direction from supervisor(s) and carries out assigned tasks.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Schedule may include shift work, including evenings, days, nights, weekends, and holidays. This position is in a 24/7 operation; employee must be willing and able to work any assigned shift. A person holding this position is considered an essential worker and is subject to work mandatory overtime (i.e., double shifts) that may occur over consecutive days.
• Most work is performed at a workstation located in an open floor environment. Employee will be within reach of all necessary job-related technology.
• Sit and/or stand for extended periods, focusing on various radio talk groups, screens and monitors, taking prompt action on active calls for service.
• Sustained concentration while performing technical manipulations.
• Reach, bend, sit, stand and stoop.
• Lift and carry materials weighing up to 30 pounds.
• Operate technical equipment and software including desktop and laptop computers, video feeds, public safety radio, audio headset, and telephone, all requiring continuous and repetitive arm, hand and eye movement.

Benefits Highlights:

The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation
• Employer contribution of $10 per pay period to employee's PEHP (Post-Employment Health Plan) account

The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization.

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at [phone]. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at [phone].

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.