Police Operations Coordinator 1

Metro Nashville; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

The Police Operations Coordinator 1 position at Metro Nashville involves managing clerical work within the Police Department's Records Division. Candidates must have a High School Diploma and four years of clerical experience. The role requires strong communication skills and the ability to handle complaints. This position operates 24/7, necessitating flexibility in work hours.

Qualifications

• Four years of increasingly responsible clerical experience, preferably in public safety.
• Additional education may substitute for experience.

Responsibilities

• Assist with overseeing and coordinating clerical work for the department.
• Prepare reports for FBI and National Safety Council.
• Handle complaints and inquiries in person and by phone.

Skills

Clerical Experience

Communication

Problem Solving

Education

High School Diploma

Job description

The Police Operations Coordinator 1 position assists in overseeing, coordinating, and participating in the management of more complex and responsible clerical work for the records division or section of the Police Department. These duties often involve specialized procedures and skills, requiring initiative, independent reasoning, and judgment.

Must be able to work shifts, weekends, holidays, and change regular days off.

The current vacancy is in the Records Department, but this recruitment may be used to fill openings within other departments of MNPD.

*All positions in the Metro Nashville Police Department require an extensive background check.

**If you have applied in the last six months, you do not need to reapply.**

The Metro Nashville Police Department (MNPD) operates 24/7/365. Whether you are a sworn or civilian employee, you will be responsible for the general welfare of the citizens of Nashville and Davidson County. You will ensure effective communication within Metro and with the public. If this environment appeals to you, consider a career with Metro Nashville Police Department.

Responsibilities include:

1. Assist with overseeing, coordinating, and participating in clerical work for the department.
2. Assign, coordinate, and review work of others.
3. Assist with training new employees.
4. Coordinate work with other sections and divisions.
5. Recommend and devise methods to improve workflow and office procedures.
6. Handle difficult complaints and inquiries, both in person and by telephone.
7. Complete, check, and process various forms and documents.
8. Sort, check, code, and file correspondence and documents.
9. Prepare reports for FBI and National Safety Council.
10. Utilize advanced data entry techniques, code, classify, and enter reports.
11. Communicate with the public and address questions regarding departmental policies and procedures.
12. Receive payments and fines, and issue receipts.
13. Assemble data and prepare reports using word processing, databases, and spreadsheets.
14. Maintain records such as personnel files, budget information, and financial documents.
15. Handle complaints and inquiries in person and by phone.
16. May be required to testify in court proceedings.

Education and Experience

High School Diploma or equivalent and four (4) years of increasingly responsible clerical experience, preferably in a public safety setting.

Additional education may be considered in lieu of some experience (1:1 ratio).

Licenses Required

• Valid Driver License
• NCIC Certification (must be obtained within six months of employment)

Candidates with foreign credentials are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078, all employees must be residents of Tennessee or become residents within six months of employment.

We are an equal opportunity employer that values diversity. All individuals are encouraged to apply.

Metro Nashville Government respects religious beliefs and practices and will accommodate observances when reasonable and not burdensome to operations.

Requests for ADA or other protected accommodations should be directed to Human Resources at 615-862-6640.