Police/Fire/EMS Dispatcher - Paid Training Provided

Regional 911 Intake Solutions; New Midway (MD); On-site; USD 48,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified personnel for emergency dispatch responsibilities. The role involves processing requests for police, fire, rescue, and medical assistance, verifying incident details, and routing units per approved plans.

Applicants may require public safety telecommunicator credentials depending on assignment. The position emphasizes rapid decision-making, confidentiality, and coordination across agencies, with comprehensive training and ongoing certifications

Qualifications

• High school diploma or recognized equivalent commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Credentials may be required depending on assignment; verify in official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or equivalent

Dispatch credentials/training

Job description

Position Details

• Duty Location:
  {airport_name}, Midway, WV
• Employer:
  The hiring consolidated dispatch or public safety agency identified in the official vacancy
• Pay:
  {salary_min}–{salary_max} per year
• Schedule:
  {work_schedule}
• Appointment Type:
  {appointment_type}
• Who May Apply:
  {who_may_apply}
• Application Deadline:
  {closing_date}

What You May Do

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Complete the required background investigation and hiring assessments
• Pass additional pre-employment screening when specified
• Successfully complete training for each assigned dispatch disciplineMaintain required certifications and authorized information-system access
• Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

Eligible employees may receive medical, dental, and vision coverage; retirement benefits; paid leave; employee-assistance resources; and continuing education. Shift differentials, certification incentives, and other provisions vary by employer and position.