Police/Fire/EMS Dispatcher

Public Safety Dispatch Network; Lone Star (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid leave

Employee‑assistance resources

Continuing education

Job summary

Public Safety Dispatch Network is seeking a dispatcher to process requests for police, fire, rescue and medical assistance, verify locations and incident details, and dispatch units according to approved response plans.

The role involves coordinating incidents with multiple agencies, monitoring radio traffic and unit availability, and maintaining incident records while providing caller instructions and interagency support.

Qualifications

• High school diploma or recognised equivalent is commonly required.
• Some agencies provide cross‑training; others require dispatch experience.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline‑specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Education

High school diploma or recognised equivalent

Job description

Position Details

Duty Location: {airport_name}, Star, TX

Employer: The hiring consolidated dispatch or public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Combined dispatch centers commonly operate every day of the year. Employees may rotate between assignments and work nights, weekends, holidays, and required overtime.

What You May Do

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline‑specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross‑training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

• Meet agency‑specific age and employment eligibility requirements
• Complete the required background investigation and hiring assessments
• Pass additional pre‑employment screening when specified
• Successfully complete training for each assigned dispatch discipline
• Maintain required certifications and authorized information‑system access
• Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

• medical, dental, and vision coverage
• retirement benefits
• paid leave
• employee‑assistance resources
• continuing education

Shift differentials, certification incentives, and other provisions vary by employer and position.