Communications Dispatcher

City of Kerman; Hanford (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

PERS retirement

Paid holidays

Vacation leave

Medical/Dental/Vision insurance

Tuition reimbursement

Longevity pay

Deferred compensation

Zusammenfassung

City of Hanford is seeking a Communications Dispatcher in the Police Department to receive and prioritize emergency and non-emergency calls, dispatch units, and perform data entry in the CAD system.

Responsibilities include questioning callers, determining appropriate units, maintaining unit status, and coordinating with officers while upholding safety and professional standards.

Qualifikationen

• Knowledge of telephone and radio equipment operation.
• Functions of law enforcement, fire, medical services and other emergency services.
• Techniques and terminology used in emergency radio and telephone communications.
• Principles and practices of basic recordkeeping.

Aufgaben

• Receive incoming telephone and radio requests for emergency and routine services.
• Question emergency callers to elicit complete and accurate information for emergency response; enter information into the computer-aided dispatch system.
• Determine appropriate emergency response units in accordance with established policies and procedures; promptly and properly alert response units.
• Maintain current status of all field units; monitor situations and dispatch assistance as required.
• Maintain radio contact with field units; monitor frequencies and enforce channel control.
• Refer non-emergency callers to the appropriate agency or other resource; assist officers in field.
• Access automated law enforcement systems, input data and information, and make entries into records.
• Run local and nationwide wants, warrants and vehicle checks.
• Build positive working relationships with coworkers and the public; promote diversity and respect.
• Perform related duties as assigned.

Kenntnisse

Telephone/radio equipment

Emergency services knowledge

Emergency communications terminology

Basic recordkeeping

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Description

The City of Hanford is continuously accepting applications for the position of Communications Dispatcher in the Police Department. This position receives and prioritizes emergency and non-emergency calls for service requiring law enforcement, fire, medical services, or animal control; to dispatch police or fire units as needed; and to perform data entry.

Lateral Communications Dispatcher Recruitment Incentives

• Signing Bonus: A one-time signing bonus for qualified lateral and/or experienced candidates. Candidates may choose between an immediate payment option (paid in 2 installments) or a deferred payment option.
• Vacation Accrual: Forty (40) hours credited upon appointment.
• Referral Stipend: A $1,500 referral stipend will be made available to active, full-time City employees who recruit applicants for full-time vacant positions.

Example Of Essential Duties

Receive incoming telephone and radio requests for emergency and routine services.

Question emergency callers to elicit complete and accurate information necessary for emergency response; enter information into the computer-aided dispatch system.

Determine appropriate emergency response units in accordance with established policies and procedures; promptly and properly alert response units.

Maintain current status of all field units; closely monitor any situation presenting a potential danger to the life or safety of field personnel and take immediate action to dispatch assistance as required.

Maintain radio contact with field units and enforce proper channel control, discipline, and courtesy; monitor multiple frequencies.

Refer non-emergency callers to the appropriate agency or other resource; assist officers in field by contacting other services or agencies as needed.

Access automated law enforcement systems, input data and information, and make accurate entries into automate record files in accordance with applicable laws, statutes, and Department of Justice requirements.

Run local and nationwide wants, warrants and vehicle checks.

Perform matron duties requiring contact with female suspects in custody as required.

Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Foster an environment that embraces diversity, integrity, trust, and respect.

Be an integral team player, which involves flexibility, cooperation, and communication.

Perform related duties as assigned.

Minimum Qualifications

Knowledge of:

Telephone and radio equipment operation.

Functions of law enforcement, fire, medical services and other emergency services.

Techniques and terminology used in emergency radio and telephone communications.

Principles and practices of basic recordkeeping.

Ability To

• Operate communication and computer-aided dispatch equipment.
• Intermittently, review and evaluate documents related to department operations; observe, identify and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve issues for the public and with staff.
• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Communicate clearly and concisely with persons under extreme emotional stress, over the telephone or via radio.
• Work under pressure in emergency situations.
• Operate radio, telephone system, computer-aided dispatch system, and records management system.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Keep detailed records and prepare reports and correspondence.
• Hear and understand radio transmissions; speak clearly and concisely via radio, telephone, and in person.
• Read and interpret conventional and automated maps.
• Type 35 words per minute on a computer terminal keyboard.
• Use sound judgment in recognizing scope of authority.
• Operate and use modern office equipment including computers and applicable software.
• Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
• Utilize appropriate safety procedures and practices for assigned duties.
• Communicate effectively orally and in writing.
• Relate effectively with people of varied academic, cultural, and socio-economic backgrounds using tact, diplomacy, and courtesy.
• Establish and maintain effective, cooperative and collaborative working relationships with others.
• Work rotating shifts/hours, including nights, holidays and weekends.

Experience

Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

• One year of responsible public safety dispatching experience.

Education

Equivalent to completion of the twelfth grade.

Additional Information

Possession of, or ability to obtain, Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic certificate within one year of appointment. Possession of, or ability to obtain, California Law Enforcement Telecommunication System (CLETS) certification.

Employee Benefits

• EMPLOYEE BENEFITS:
  • Retirement: Public Employees' Retirement System (PERS). The City provides the PERS retirement program: 3% at 60 for Classic Members.
  • 3% Annual Cost-of-Living Allowance Increase
  • 12-month final compensation period.
  • Sick Leave Credit
  • 2% at 62 for New Members
    • 3% Annual Cost-of-Living Allowance Increase
    • Sick Leave Credit
  • Holidays: Twelve specific holidays, plus two floating holidays.
  • Paid Holiday Closure: City offices (where possible) will be closed Christmas Eve through New Year's Day.
  • Vacation: Vacation leave starts at 11 days annually, increasing to 21 days based on time in service.
  • Sick Leave: Sick leave accrual of 12 days per year with unlimited accumulation. At retirement, unused sick leave may be applied toward retirement for Classic Members.
  • Medical, Dental, and Vision Insurance: The premiums for medical and dental insurance are split 60/40. The city covers 60% of the premium, and the employee pays 40%. VSP Vision is provided to each employee at no cost. Additionally, vision coverage for family members is available at a 60/40 shared cost.
  • Hanford Employee Care Connection (City-sponsored clinic): free and available to all insured full-time employees and covered dependents. Medical care offering same-day appointments, little to no copays, and comprehensive healthcare.
  • Life insurance: $50,000 City paid policy.
  • Tuition Reimbursement: A tuition reimbursement plan is available for work-related study for up to $5,000 per fiscal year.
  • Longevity: Employees shall receive a stipend upon completion of the following consecutive years of active service with the City of Hanford. The City Manager shall have the discretion to provide longevity pay based on cumulative years of service at another public entity (State, County, or City municipality) in a management and/or technical level position.
  • Five (5) years of service: 2.5%
  • Ten (10) years of service: an additional 2.5%
  • Fifteen (15) years of service: an additional 2.5%
  • Twenty (20) years of service, an additional 2.5 Maximum allowance of 10%.
  • Deferred Compensation / Employer Match: Employees are eligible to receive matched employer contributions for deferred compensation up to $75 per pay period.