Police Dispatcher - Part Time

City of Bell (CA); Bell (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

The City of Bell (CA) seeks a dedicated Police Dispatcher - Part Time to serve as the first point of contact in emergencies and support officers in the field. Training will be provided, and the role emphasizes professionalism, teamwork, and community safety.

Responsibilities include handling 911/non-emergency calls, dispatching units, and maintaining logs while adhering to department policies. Shift flexibility, including nights and weekends, is required.

Qualifications

• Education: High School Diploma or GED equivalent.
• Two years of full-time clerical experience with substantial public contact.
• Bilingual Spanish is highly desirable.

Responsibilities

• Receive and respond to 911 and non-emergency calls; dispatch units as needed.
• Use dispatch computer systems to obtain information from agencies.
• Maintain contact with units and coordinate during emergencies.
• Enter data, logs and reports; assist with general clerical tasks.
• Attend public meetings for presentations on dispatch functions.

Skills

Typing 45 wpm

Calm under pressure

Effective communication

Public contact

Bilingual Spanish desirable

Education

High School Diploma or GED

Tools

CAD systems

Job description

We're looking for a dedicated and detail-oriented Police Dispatcher - Part Time (we will train) to join our team. As the first point of contact in emergency situations, you'll play a vital role in keeping our community safe and supporting our officers in the field. This is more than just a job - it's a chance to be part of a supportive, mission-driven workplace where your contributions truly matter. We offer competitive pay, comprehensive benefits, and a work environment that values professionalism, teamwork, and personal growth.

DESCRIPTION

Performs a variety of duties in support of the City’s emergency systems dispatching operations within the Police Department; evaluates nature of services/information received and determines proper course of action; follows departmental standard operating policies and procedures in carrying out the correct course of action; and performs related work as required.

ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Receives and responds to incoming 911 emergency and non-emergency telephone and radio calls; elicits information from callers with respect to the nature of the situation; assesses situation and dispatches appropriate units or equipment to handle emergency and non-emergency calls for assistance.
• Responds to requests from patrol units with respect to a variety of required information; uses computer system to request information from other local, regional or national law enforcement agencies to respond to officer’s requests.
• During emergency responses, maintains contact with local units on assignment and with personnel from other law enforcement agencies until situation is resolved.
• Operates a variety of specialized computer systems in the performance of duties; enters and retrieves data; maintains a variety of logs and records.
• Within established guidelines, provides information on emergency services operations and activities to members of the public.
• Ensures all work-related actions and responses taken are compliant with the standard operating policies and procedures established by the Department.
• Compiles data and prepares reports of calls for service, equipment dispatched, and disposition of calls for assistance.
• Performs data entry, citation entry or other clerical duties.
• May attend public meetings for presentations on police/dispatch functions.
• May serve as matron, performing searches of suspects in custody, and performs related duties as assigned.

QUALIFICATIONS GUIDELINES

To qualify for this position, an individual must possess a combination of experience, education, and/or training that would likely produce the knowledge, and abilities required to perform the work as follows:

Education: Equivalent to a High School Diploma or GED.

Experience: Two (2) years of full-time clerical experience involving substantial public contact, preferably in a police or fire department. Bilingual in Spanish is highly desirable.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Operations, services and activities of a municipal police department.
• Operational characteristics and use of specialized police operations computer applications including computer aided dispatch systems, and local, regional and national criminal justice systems.
• Standard operating policies and procedures used by the Department for emergency and non-emergency response situations.
• Methods and techniques of eliciting critical information from distressed callers in time of crisis.
• Recordkeeping methods and procedures.
• Methods and techniques of conducting searches of individuals in custody.
• Methods and techniques of providing quality customer service to City staff and members of the public.
• Modern office administrative procedures, including the use of standard office equipment.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Federal, State, and local laws, ordinances and regulations related to assigned area of responsibility.

Ability to:

• Speak English and use translation services when necessary.
• Type 45 words or more per minute as verified by a typing test.
• Evaluate the nature of non-emergency and emergency calls and dispatch appropriate units.
• Remain calm, act quickly, and use good judgment in emergency and non-emergency situations.
• Effectively operate computer aided dispatch system rooms, 9-1-1 telephone and radio equipment.
• Read and interpret manuals and codes related to work performed.
• Compile information and maintain records.
• Work a variety of shifts including nights, weekends, and holidays.
• Enter and retrieve data from a computer with sufficient speed and accuracy.
• Communicate clearly and effectively, both verbally and in writing.
• Use sound, independent judgment within established policy and procedural guidelines.
• Establish and maintain effective working relationships with those contacted in the course of work.

LICENSE, CERTIFICATE, AND REGISTRATION REQUIREMENTS

Some positions require the possession of, or the ability to obtain and retain, a California Class C driver’s license by the time of appointment. Individuals who do not meet this requirement due to a disability or personal choice will be reviewed on a case-by-case basis. Must successfully complete a 120-hour P.O.S.T. Basic Public Safety Dispatcher course within 12 months of hire.