Police Dispatcher Lateral

City of Glendale (AZ); Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

City of Glendale (AZ) seeks a Police Dispatcher to handle emergency and non-emergency calls, dispatch units, and monitor officer activity within the Glendale Police Department. The position is in-state, full-time, and requires strong communication skills and experience with public safety telecommunications.

Applicants must have a high school diploma or equivalent, plus one year of relevant experience. Terminal Operator Certification Level A is required within 6 months.

Qualifications

• High school diploma or equivalent and one year of experience operating telecommunication equipment, computers, or base radios.
• Preference for prior law enforcement dispatching experience.
• Equivalent combinations of training and experience may qualify the candidate.

Responsibilities

• Answer emergency and non-emergency telephone calls and dispatch officers.
• Monitor officers and enter information into dispatcher systems.
• Maintain status and awareness of units and provide information to officers as needed.
• Perform ACIC/NCIC entries and operate CAD/WEBRMS systems.

Skills

Typing 35 wpm

Radio/telecom equipment knowledge

Clear communication

Ability to work under pressure

Education

High School Diploma or equivalent

Terminal Operator Certification Level A

Tools

CAD/WEBRMS

ACIC/NCIC

Motorola radio systems

Job description

This recruitment process is for in state and out-of-state Police lateral dispatchers and will be used to fill full‑time, regular status Police Dispatcher positions within the Glendale Police Department.

All communication will be done by email or phone. Please be sure to use a valid email address and phone number on your application and check your email regularly.

Lateral Police Dispatcher hiring process is dependent on experience at a comparable law enforcement agency.

Answers emergency and non‑emergency telephone calls, dispatches and monitors officers, and enters information into criminal justice information systems.

ABOUT GLENDALE POLICE DEPARTMENT

Located on the western edge of the Phoenix metropolitan area, Glendale is a culturally diverse community with approximately 250,000 residents. Glendale is also an exciting sports, shopping, and entertainment destination, famous for its well‑preserved charm.

The Glendale Police Department employs 459 sworn officers and 163 civilian employees. The Department is organized into three functional bureaus: the Operations Bureau, the Investigative and Administrative Services Bureau, and the Support Services Bureau. Under these bureaus are six divisions: Administrative Services, Special Operations, Criminal Investigations, Support Services, Gateway Patrol and Foothills Patrol. New officers can expect to serve in one of the two patrol divisions for their first two years following field training, after which time they can apply for any number of specialty assignments. These include SWAT, Bomb Squad, K‑9, Motors, Detective, Vehicular Crimes, Training and others.

For recruiting updates, testing information, tips, and videos to help you through the process, follow us online:

1. Answers incoming telephone lines, such as 911 emergency, non‑emergency lines, TTY for the hearing impaired and text to 911.
2. Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
3. Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
4. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
5. Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
6. May be required to testify in court.
7. Assists in the training and evaluation of new Police Dispatchers and Police Officer Call takers.
8. Maintains various department records, reference books, and reports.
9. Performs validation audits and other computerized data entry work.
10. Performs other related duties as assigned.

High school education and one year experience in the operation of telecommunication equipment, computers, or base radios preferably in a public safety environment. Preference will be given to candidates with prior law enforcement dispatching experience. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Knowledge of:
Radio, telephone, and computer equipment in the Communications areas
City, State and Federal laws regarding emergency communications and criminal justice information systems
Departmental policies, procedures, and general orders
Community resources available to citizen callers
Police patrol procedures

Ability to:
Operate computerized criminal justice information systems
Work under pressure in emergency and stressful situations and at several tasks concurrently. Quickly and accurately obtain pertinent information
Independently operate a base radio station and learn radio codes and call letters
Learn the geography of the City
Establish and maintain effective working relationships with co‑worker, other city personnel, outside agencies and the general public
Communicate clearly and concisely, both orally and in writing

Special Requirements

• Shift work is required.
• Terminal Operator Certification, Level A, within 6 months of hire.
• Ability to type 35 wpm.
• Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.

Intense concentration and prolonged attentiveness required during emergency communications.
Interaction with distraught or abusive individuals.

Hearing: Uncorrected hearing with no loss greater than 25 dB in the 500, 1000, 2000, or 3000 hertz frequencies.
Vision: Must have at least 20/80 vision, correctable to 20/20 with contact lenses or glasses; or 20/200 vision, correctable to 20/20 with soft contacts.

Applying in this recruitment does not preclude you from applying in other City of Glendale recruitments. If you are not selected for this position, you would need to reapply to receive consideration. Candidates will be notified by email of their standing in the recruitment process, including any limitations on reapplication.

Glendale is an Equal Opportunity Employer and values diversity at all levels of the workforce.

Applicants may obtain a copy of the City of Glendale's EEOP Utilization Report here or upon request from the City of Glendale's Human Resources & Risk Management Office.