PUBLIC SAFETY DISPATCHER - 911 OPERATOR (part-time)

Inglewood; Inglewood (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

City of Inglewood seeks a professional public safety dispatcher to receive and dispatch emergency calls for police, fire, and paramedic assistance, under close supervision.

You will operate multi-line radio and computer-assisted dispatch systems, assess caller needs, and coordinate with field units to ensure timely response.

Qualifications

• Requires a high school diploma or equivalent plus one year of experience answering and directing calls using a multi-line communication or radio system.
• Current POST dispatch certificate is preferred.

Responsibilities

• Provide a wide range of public safety radio dispatch and information support services via telephone, internet, radio, and other methods of communication.
• Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area.
• Dispatch law enforcement and other public safety services to meet the emergency needs of citizens.

Skills

De-escalation and conflict resolution

Multitasking and prioritization

Staying calm under pressure

Typing 40 WPM

Effective communication

Education

High school diploma or equivalent

POST dispatch certificate

Tools

Multi-line radio system

Computer-assisted dispatch system

Radio system operations

Job description

Under close supervision, receive and dispatch emergency calls for police, fire, and paramedic assistance.

The list of tasks below is ILLUSTRATIVE ONLY; incumbents in this job classification may be required to perform other department-related duties.

TASKS

• Provide a wide range of public safety radio dispatch and information support services via the telephone, internet, radio, and other methods of communication.
• Assess and determine caller needs to ensure proper services are rendered to the community or surrounding area;
• Dispatch law enforcement and other public safety services to meet the emergency needs of citizens.
• Operates communications equipment, including computerized multiple-channel radio systems, telephones, and accessories;
• Accepts and types data into the computer-assisted dispatch system while questioning callers for information;
• Determines nature, validity, and type of call; utilizes messages and priorities to dispatch field units to emergencies;
• Track calls to ensure that caller needs are met, and all pertinent information is communicated with the responding party;
• Work with parking enforcement to dispatch services to field officers and assist field operations with information as needed;
• Performs other department-related duties as assigned.

QUALIFICATIONS

A high school diploma or equivalent AND one year of experience answering and directing calls using a multi-line communication or radio system. Current dispatcher/operator with a POST dispatch certificate is preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

• Knowledge of applicable city, county, state, and federal statutes, rules, ordinances, codes, and regulations governing law enforcement and emergency communication, telecommunication devices and computer systems, and records management; geographic areas of Inglewood community, methods of de-escalation, and conflict resolution;
• Skilled in assessing and prioritizing multiple tasks, projects, and demands; simultaneously operating multiple frequencies and phone lines; performing essential duties with little supervision and exercising sound judgment in the face of challenging and stressful situations;
• Ability to react quickly, efficiently, and calmly under stressful and emergencies, handle a high volume of emergency and urgent calls with tact and good judgment, initiative, and speed exercise; comprehend, interpret, and retain written and orally presented information; and maintain cooperative and effective relationships;
• Proficient in using personal computers, industry-related software, radio system operations, and functions for emergency purposes.
• Must type 40 (net) words per minute. Typing certificate must be submitted with application.

THE SELECTION PROCESSbegins with a review of submitted application materials for completeness. Applicants are encouraged to review the application thoroughly before submitting materials online. Applications with missing information, such as an address, city, state, ZIP code, phone number, or email address, will be rejected.

The Background Investigation Interview is a comprehensive police investigation into a candidate’s personal and professional character based on past and present demonstrated behaviors and responsibility. NOTE: Recent or prolonged involvement with marijuana, cocaine, heroin, or other illicit drugs may be grounds for disqualification from the process.

Candidates deemed to be “most qualified,” as determined by the examination process, will be invited to a selection interview with the Chief of Police or his designee. The Chief of Police shall make official hiring appointments.

The City of Inglewood complies with the law that forbids discrimination and ensures that everyone is provided equal opportunities regardless of Race, Color, Disability, Sex, Religion, Age, or National Origin.