Police Dispatcher

City of Redlands, CA; Redlands (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Hiring incentive

Job summary

City of Redlands is seeking an entry-level Police Dispatcher to join the public safety communications team. Under supervision, you will learn to receive, route, relay, and dispatch calls for police, fire, and emergency services while supporting field units.

The role emphasizes training, ability to stay calm under pressure, and working shifts; successful candidates complete the POST Dispatcher exam and background checks with E-Verify requirements of the city.

Qualifications

• Six months of clerical or office support experience.
• One year of emergency services dispatching is desirable.
• Equivalent to a high school diploma required.

Responsibilities

• Receive and route calls for police, fire, or other emergency services.
• Answer 911 and business calls.
• Dispatch units and monitor radio frequencies.
• Operate CLETS to run checks.
• Enter and retrieve information in CAD and RMS.
• Provide information to the public and refer calls to agencies.

Skills

Clerical experience

Emergency dispatching

Communication skills

Education

High school diploma

Emergency management training desirable

Tools

CAD system

RMS

CLETS

Public safety telecommunications equipment

Job description

Are you looking for a rewarding career where you can make a meaningful difference in your community? Join our team as a Police Dispatcher and become an important part of an organization dedicated to serving and protecting the public. We are seeking motivated, dependable, and compassionate individuals who thrive in a team-oriented environment and are committed to making a positive impact. This is an exciting opportunity to build a fulfilling career, develop valuable skills, and be part of a profession where every day brings new challenges and the opportunity to help others.

$7,500 HIRING INCENTIVE

PAYMENT SCHEDULE

$3,000 paid at the time of hire

$3,000 at successful completion of probation

$1,500 at the end of two years of employment

This recruitment is intended for entry-level applicants interested in beginning a career in public safety communications. Experienced police dispatchers who meet the Dispatcher - Lateral qualifications are encouraged to apply here: Lateral Police Dispatcher.

Under Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

DISTINGUISHING CHARACTERISTICS:

Police Dispatcher -- This is an entry-level position intended for individuals beginning a career in police dispatching. Employees perform a variety of dispatch duties while developing the knowledge, skills, and abilities necessary to work independently. Work is performed under close supervision and follows established procedures and guidelines, with additional instruction and guidance provided as needed. Previous dispatching experience is not required, as training will be provided to develop the skills necessary for success in this role.

Examples of duties include, but are not limited to, the following:

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered;
• Acts as matron as necessary; and
• Perform other related duties as assigned.

POLICE DISPATCHER Experience:

• Six months of experience performing clerical, administrative, or general office support duties.
• One year of experience in emergency services dispatching is highly desirable.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations desirable.

Licenses and Certificates:

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification desirable.
• Possess and maintain an appropriate, valid driver's license.

Special Requirements:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Availability for shift work.

The successful candidate will be required to undergo a POST Dispatcher Exam (to be scheduled later), reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending on job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.