Police Dispatcher - LATERAL

City of Redlands; Redlands (CA); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

The City of Redlands is seeking an experienced Police Dispatcher to join a dedicated team handling 911 and non-emergency calls, coordinating with fire, EMS, and law enforcement. The role requires calm under pressure and precise communication to ensure public safety.

This lateral position requires POS-T Dispatcher/Telecommunications certification and a valid California driver’s license, with opportunities to contribute to a community-focused agency and ongoing professional development.

Qualifications

• One year of experience in emergency services dispatching.
• Equivalent to a high school diploma; specialized training in emergency management and telecommunications operations.
• POS T Dispatcher/Telecommunications certification required.
• California driver’s license required.

Responsabilités

• Receives requests for police, fire, or other emergency services over the phone.
• Answers 911, alternate emergency, and business calls.
• Screens calls to determine priority and type of response.
• Dispatches units in response to calls for service.
• Operates public safety telecommunications equipment and CAD/teletype systems.
• Monitors radio frequencies and maintains contact with field personnel.
• Relays information and coordinates with allied agencies.

Connaissances

Emergency dispatch experience

Formation

High School Diploma

Specialized training in emergency management and telecommunications operations

Description du poste

Are you an experienced Police Dispatcher looking to continue your career in a community-focused organization? Join our team and bring your knowledge, skills, and experience to an organization dedicated to serving and protecting the public. We are seeking dependable, motivated, and service-oriented professionals who are committed to public safety, teamwork, and providing excellent service to the community. This is an opportunity to build on your dispatching experience, contribute your expertise, and become part of a team where your skills make a meaningful difference every day.

$7,500 HIRING INCENTIVE

PAYMENT SCHEDULE

$3,000 paid at the time of hire

$3,000 at successful completion of probation

$1,500 at the end of two years of employment

To be considered for the Police Dispatcher Lateral position, applicants must be actively employed by another POS-certified agency and possess the appropriate P.O.S.T. Dispatcher/Telecommunications certification.

Under supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

Distinguishing Characteristics:

Police Dispatcher - Lateral

Performs journey-level police dispatch duties with a high degree of proficiency, independence, and sound judgment. Demonstrates the ability to independently apply established procedures and exercise discretion in handling complex situations, with general supervision provided throughout the work.

Examples of duties include, but are not limited to, the following:

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered;
• Acts as matron as necessary; and
• Perform other related duties as assigned.

Police Dispatcher

Experience:

• One year of experience in emergency services dispatching.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations.

Licenses and Certificates:

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certification.
• Possession of an appropriate, valid California driver's license.

Special Requirements:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Availability for shift work.

The employment application must be completed and submitted online.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification).

The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.