Police Dispatcher

City of Glendora; Glendora (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dedicated team in the Glendora Police Department as a 911 Police Dispatcher, where your skills and calm demeanor will play a crucial role in ensuring public safety. This position requires strong multi-tasking abilities, excellent communication, and customer service skills, as you will be the vital link between the community and law enforcement. You will handle emergency calls, dispatch units, and maintain accurate records while working in a fast-paced environment. If you're passionate about serving your community and thrive under pressure, this is the perfect opportunity to make a difference in Glendora.

Qualifications

• Graduation from high school or equivalent is required.
• Completion of a P.O.S.T. approved entry level Police Dispatcher training course is necessary.

Responsibilities

• Receive and dispatch requests for police and emergency services.
• Maintain communication with field personnel and monitor incidents.

Skills

Multi-tasking skills

Customer service

Communication skills

Data entry skills

Calm under pressure

Knowledge of police dispatching procedures

Education

High school diploma or equivalent

Tools

Computerized systems

Teletype networks

Radio communication equipment

Job description

The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 Police Dispatcher.

The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply!

Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; completes related forms and data/records entry; performs related duties as required.

Some of the typical duties of the Police Service Representative I include but are not limited to, the following:

1. Receives requests for police or other emergency services over the phone and through other technology; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
2. Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.
3. Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.
4. Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
5. Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.

Knowledge and Skill Levels:

Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system, TDD Deaf Translation System and/or Text to 911; computerized systems used in municipal law enforcement agencies.

Special Requirements:

Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period.

Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment.

Ability to type 45 net wpm. A Typing Certificate indicating 45 wpm and dated within the last year (12 months from your application date) is required to be submitted with your application.

INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.

If you have questions on what an acceptable typing certificate is, contact Human Resources at [phone].

The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis.

APPLICANTS MAY NOT APPLY FOR THIS POSITION MORE THAN ONCE IN A SIX MONTH PERIOD.

Selection Process:

All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which includes a qualifying written exam and will include an interview weighted 100%.

WRITTEN EXAM WAIVED FOR CANDIDATES THAT:

• CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATION) OR
• CURRENTLY POSSESS A POST DISPATCHER T SCORE OF 48 OR HIGHER DATED WITHIN THE LAST 12 MONTHS OR
• CURRENTLY POSSESS, AND TRANSFER, A PASSING SCORE FROM THE NATIONAL TESTING NETWORK

CLOSING DATE: CONTINUOUS. OPEN UNTIL THE NEEDS OF THE CITY ARE MET.

Applicants who pass the recruitment components and are given a Conditional Offer of Employment will be required to pass an extensive law enforcement background. Candidates with questions on what this entails should contact the Police Department prior to applying.

DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification.