Police Dispatcher Lateral

City of Azusa; Azusa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Full-Time Police Dispatcher to join their emergency communications team. This role is crucial in ensuring the effective transmission of vital information during high-pressure situations. The ideal candidate will excel in multitasking, possess strong typing skills, and have a passion for public service. You'll be responsible for answering emergency calls, dispatching police units, and maintaining accurate logs. This exciting position offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in your community while working in a supportive environment. If you're ready to take on a challenging yet rewarding role, we want to hear from you!

Benefits

$10,000 Bonus

$1,500 Monthly Flexible Benefit Plan Contribution

Bilingual Incentive Pay

Longevity Pay

Qualifications

• High School diploma or GED required.
• Two years of typing and clerical work experience needed.

Responsibilities

• Receive and dispatch emergency service calls efficiently.
• Maintain communication with field personnel and monitor incidents.

Skills

Emergency communication

Typing skills

Public contact

Dispatching procedures

Law enforcement terminology

Data entry

Crisis management

Education

High School Diploma or GED

Tools

Computer systems

Radio communication equipment

Job description

Now Eligible for a $10,000 Bonus!

$1,500 - Monthly Flexible Benefit Plan Contribution for Medical Benefits.

Bilingual Incentive Pay, Longevity Pay, & so much more!

Full-Time Police Dispatcher - $5,152.71 - $6,263.15/monthly.

Part-Time Police Dispatcher - $29.73 - $36.13/hourly.

Please note the benefits listed under the benefits tab do not apply to part-time employees. Only full-time employees are eligible for benefits. Part-time employees typically work up to 19 hours a week, cannot work more than 28 hours a week, serve at will, and are exempt from the Civil Service System.

APPLICATION REQUIREMENTS

• RESUME
• TYPING CERTIFICATE: 1) 40 NET words per minute; 2) within 12 months of application submission; 3) in-person test required; 4) five-minute timed test.

POSITION DESCRIPTION

Under general supervision, serves as an emergency communications professional responsible for ensuring the successful transmission of information from callers in distress to responding police personnel; receives calls, appraises need and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.

CLASS CHARACTERISTICS

The Police Dispatcher is a journey level class and incumbents are required to perform the full range of dispatching duties. Incumbents provide guidance to subordinate staff and are tasked with the training of less experienced personnel.

SUPERVISION EXERCISED

Receives direction from a department supervisor or administrator. Provides work guidance and direction to subordinate department dispatcher and administrative support staff.

ESSENTIAL FUNCTIONS

• Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests assistance when necessary.
• Maintains location of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; assists citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary; searches data on prisoners; oversees and cares for infants and children awaiting transportation.
• Performs related duties as required.

QUALIFICATIONS

Education and/or Experience

• Education: HS/GED.
• Experience: Two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.

Licenses or Certification

• Possession of and ability to maintain a valid Class C California Driver’s License and a satisfactory driving record.
• Possession of the certificate of completion from a California POST approved law enforcement dispatcher academy.

Knowledge, Skills, and Abilities

Knowledge

• Office procedures, record keeping system, forms, correspondence.
• Reports and other materials common to operation of a police department.
• Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
• Agencies involved with police activities.
• Penal Code, Vehicle Code, and local municipal code; 911 system.
• TDD Deaf Translation System; computerized systems used in municipal law enforcement agencies.

Ability

• Communicate clearly and concisely, both orally and in writing.
• Enter data accurately at a speed of not less than 40 net words per minute.
• Understand and follow oral and written instructions.
• Learn and follow standard broadcasting procedures and rules.
• Learn and utilize a wide variety of codes and computer commands.
• Spell accurately.
• Work various shifts.
• Operate computer terminal and other office equipment quickly, accurately, and at times, concurrently.
• Respond to emergency and problem situations in an effective manner.
• Understand, explain and apply policies and procedures.
• Dispatch police units quickly and effectively.
• Speak clearly and precisely.
• Work under pressure and exercise good judgment.
• Communicate and elicit information from upset and irate citizens.
• Work with a minimum of supervision.

MARGINAL FUNCTIONS

These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.

Environmental Conditions

• Work is performed primarily in a standard office setting.
• Incumbents may be required to work extended hours including evenings and weekends from time-to-time.

Physical Conditions

• Prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities.
• Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard.
• Near and far vision in reading written reports and work-related documents.
• Acute hearing is required when providing phone and personal service.
• Lift, drag and push files, paper and documents weighing up to 20.

Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

SPECIAL REQUIREMENTS

THE COMPLETE EXAMINATION PROCESS INCLUDES A ONE-YEAR WORKING TEST PERIOD (PROBATIONARY PERIOD), DURING WHICH THE SELECTED CANDIDATE MUST SUCCESSFULLY COMPLETE A P.O.S.T. PUBLIC SAFETY DISPATCHER BASIC COURSE BEFORE A REGULAR APPOINTMENT CAN BE CONSIDERED.

NOTE: THIS POSITION REQUIRES WORKING ROTATING SHIFTS WITH VARYING WORK HOURS, INCLUDING NIGHTS AND WEEKENDS. CIVILIAN UNIFORMS WILL BE REQUIRED.

Application Process:

At the conclusion of the testing process, the top-scoring candidates will be placed on an eligibility list. Candidates may be invited to begin the background process after the list is approved. Candidates who are selected will undergo an extensive background process including polygraph, criminal history, credit history, driving record, military history, civil records check, past & current employers, drug & alcohol abuse, education, and reference contacts. Candidates who successfully pass the background investigation may be selected for a position and receive a conditional offer of employment contingent upon psychological and medical examinations by City-selected medical professionals.