POLICE DISPATCHER

Methodist Health System

Dallas (TX)

Sur place

USD 42 000 - 56 000

Plein temps

Il y a 27 heures

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Résumé du poste

Methodist Health System in Dallas seeks a 24/7 Public Safety Dispatcher to answer emergency and non-emergency requests, dispatch responders, and coordinate mutual aid for all campuses. You will relay information via radio, use CAD for status updates, and support confidentiality while maintaining public trust.

This role requires a high school diploma, ability to work under stress, and FBI background checks; 40-hour weeks with day or night shifts are possible.

Qualifications

High school diploma or GED required.
Must be 18 years of age or older.
Must pass all pre-employment screenings including a drug screen.
Able to communicate clearly both verbally and in writing.
A valid Texas driver’s license may be required within 90 days.

Responsabilités

Answers emergency and non-emergency call requests for police, fire, and medical assistance for Methodist campuses and surrounding agencies.
Relays information to public safety personnel via radio in a concise, organized manner.
Uses the CAD system to monitor status and incidents and notifies supervisory personnel as needed.
Coordinates with other agencies, citizens, and businesses to gather information or dispatch assistance.
Conducts database searches for wanted persons or property and provides information to officers.
Completes confirmations and paperwork to notify agencies in a timely manner.
Supports Methodist Health System culture by assisting colleagues with guidance and training.
Maintains confidentiality and professional conduct with sensitive information.
Maintains 24/7 attendance and flexibility to work any shift (day or night).
Performs other duties as assigned.

Connaissances

Diverse teamwork

Multitasking under stress

Dispatch operations

Public safety policy

Public safety hardware

Formation

High school diploma or GED

18+ years old

Drug screen

FBI background check

Driver's license

Outils

CAD system

Radio communications

Description du poste

Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for all Methodist campuses and surrounding agencies; prioritizes and dispatches emergency responders and appropriate resources; coordinates mutual aid requests as required.
Relays pertinent information to public safety personnel (police, fire, medical) via radio in a concise, organized, and understandable manner; monitors radio traffic and provides immediate information and assistance.
Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, and medical), resources, and incidents; documents update and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents.
Coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance.
Conducts computer searches through local, state, and national databases for possibly wanted persons or stolen property and interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enters data into TCIC/NCIC as requested; sends and receives teletypes.
Completes confirmations for agencies and processes all appropriate paperwork to ensure accurately and timely notification to confirming agencies.
Supports the Methodist Health System culture by assisting co-workers as needed with guidance and training.
Supports the relationship between the Methodist Health System and the public by demonstrating courteous and cooperative behavior when interacting with patients, visitors, and staff.
Maintains high level of confidential and sensitive information in a discrete and professional manner.
Maintains the integrity, professionalism, values, and goals of Methodist Health System by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
Punctual and regular attendance to work; able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
Performs other duties as assigned.

Hours of Work:

Days Of Week:

TBD

Essential Job Functions:

Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for all Methodist campuses and surrounding agencies; prioritizes and dispatches emergency responders and appropriate resources; coordinates mutual aid requests as required.
Relays pertinent information to public safety personnel (police, fire, medical) via radio in a concise, organized, and understandable manner; monitors radio traffic and provides immediate information and assistance.
Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, and medical), resources, and incidents; documents update and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents.
Coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance.
Conducts computer searches through local, state, and national databases for possibly wanted persons or stolen property and interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enters data into TCIC/NCIC as requested; sends and receives teletypes.
Completes confirmations for agencies and processes all appropriate paperwork to ensure accurately and timely notification to confirming agencies.
Supports the Methodist Health System culture by assisting co-workers as needed with guidance and training.
Supports the relationship between the Methodist Health System and the public by demonstrating courteous and cooperative behavior when interacting with patients, visitors, and staff.
Maintains high level of confidential and sensitive information in a discrete and professional manner.
Maintains the integrity, professionalism, values, and goals of Methodist Health System by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
Punctual and regular attendance to work; able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
Performs other duties as assigned.

Knowledge and Skills:

Ability to work with a diverse team.
Ability to address multiple demands simultaneously; prioritize work and responding to difficult situations under stress of time or circumstances; remain professional and operate effectively in high stress situations.
Methodist Health System Police Department policies and procedures for dispatching public safety personnel.
Operating standard and specialized public safety hardware and software to enter information with speed and accuracy.
State and federal laws, regulations, and statutes governing dispatch for emergency services.

Minimum Qualifications:

Education: High school diploma or GED equivalent.
Must be as least 18 years of age.
Must pass all applicable pre-employment screenings to include a drug screen.
Communicate clearly and concisely, relay details accurately both verbally and in writing.
A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment.
Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned: