Police Department Dispatcher

The City of Gulfport; Gulfport (MS); On-site; USD 35,000 - 40,000; Full time

Job summary

The City of Gulfport is seeking a Police Dispatcher to operate telecommunications equipment and coordinate police and fire responses. You will work under supervision, using established procedures to relay critical information efficiently.

Ideal candidates have 2+ years of radio/telecommunications experience, can type 30 wpm, and are prepared for shift work including nights and weekends. Employment supports a non-exempt civil service status in Mississippi.

Qualifications

• 2+ years experience operating two-way radio or telephone switchboard and clerical work.
• Typing speed of 30 words per minute is required.
• Ability to work shifts, nights, weekends and holidays.

Responsibilities

• Operate telephones, radios and other communications equipment.
• Receive calls, obtain details, and dispatch appropriate personnel.
• Maintain radio contact with field units and update unit status.
• Process routine calls and relay messages between units and agencies.
• Monitor alarms and maintain logs and codes as required.

Skills

Two-way radio experience

Telephone switchboard

Typing 30 wpm

Shift work

Education

High school diploma or equivalent

Tools

CAD

NCIC

Radio equipment

Job description

Police Dispatcher

Department: Police

FLSA Status: Non-Exempt

Salary: $35,146.68 - $40,341.22

Per Mississippi State Statute 21-31-63: Any applicant for a position of any kind under civil service must be a citizen of the United States and an elector of the county in which he resides and must meet only such bona fide occupational residency requirements as may be determined by the civil service commission or the governing authority of the municipality.

Position Overview

The Police Dispatcher operates communications equipment to receive and transmit messages and information including police and fire emergencies. Information is transmitted upon request or according to established procedures.

The Police Dispatcher is expected to exercise judgment in performing routine work under the general direction of a supervisor who is available for immediate consultation on non-routine matters.

Essential Job Functions

Essential duties and functions, pursuant to the Americans with Disabilities Act, May include the following. Other related duties may be assigned.

• Operates telephones, radios, and all other essential communications equipment.
• Receives calls which must be properly processed: obtain address and nature of call; dispatches appropriate personnel and equipment to the scene.
• Maintains radio contact with all fire units in the field.
• Maintains status and current information on all units in and out of service.
• Receives routine calls and gives information as requested by the public and officers.
• Receives and transmits messages between field units and with other Public Safety Agencies.
• Assists in testing radio frequencies, make routine announcements. and relays messages via radio.
• Maintains wrecker log in CAD.
• Is familiar with the General Orders used by the department.
• Knows signal and 10 dash codes used by the department.
• Uses the NCIC computer and obtain a working knowledge of the system and laws that govern its use.
• Monitors alarms and the R.U.O.K. program.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• 2+ years experience in the operation of two-way radio and/or telephone switchboard equipment, including some experience in general typing and clerical work.
• Must demonstrate a typing skill of 30 words per minute.
• Must have the ability to work shift work as well as nights, weekends, & holidays.

Education and Experience

High School graduate of equivalent.

Required Licenses or Certificates

Must meet requirements to become a State Certified Telecommunicator.

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include occasional lifting/carrying of 10+ pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are indoors with a moderate to high noise level and a consistent, high stress level.