Police Customer Service Representative

City of Flagstaff; Flagstaff (AZ); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

ASRS retirement match

Deferred compensation

Health insurance

13 paid holidays

Vacation and leave

Job summary

The City of Flagstaff is seeking a front desk professional to serve as the first point of contact for visitors, providing courteous customer service while upholding building security and confidentiality. You will handle fingerprinting, cash transactions, and mail duties, ensuring accurate, timely processing in a fast-paced environment.

Ideal candidates have strong communication skills, a High School Diploma or GED, and at least one year of cash-handling experience, with the ability to work

Qualifications

• Customer service experience required.
• One year of cash-handling experience preferred.
• Strong communication and professionalism required.

Responsibilities

• Communicate with visitors in person and on the phone to provide information and assistance.
• Greet visitors at the front entrance while maintaining building security.
• Process fingerprinting (digital and ink) and handle related procedures.
• Manage money, issue receipts, and balance cash transactions accurately.
• Assist with inmate property releases and outgoing mail; follow confidential handling protocols.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or GED

Job description

Description

This position serves as the first point of contact for visitors, offering professional customer service while maintaining building security and supporting a variety of front-office needs. The role requires clear and effective communication, courteous telephone assistance, and consistent adherence to departmental procedures. Responsibilities include completing digital and ink fingerprinting, handling cash transactions and receipts, assisting with inmate property releases, and managing outgoing mail. The ideal candidate is dependable, detail-oriented, and committed to maintaining confidentiality while building positive interactions with both staff and the public. This is an opportunity for someone who excels in a fast-paced environment and is ready to support daily operations with accuracy and professionalism.

This position serves as the first point of contact for visitors, offering professional customer service while maintaining building security and supporting a variety of front-office needs. The role requires clear and effective communication, courteous telephone assistance, and consistent adherence to departmental procedures. Responsibilities include completing digital and ink fingerprinting, handling cash transactions and receipts, assisting with inmate property releases, and managing outgoing mail. The ideal candidate is dependable, detail-oriented, and committed to maintaining confidentiality while building positive interactions with both staff and the public. This is an opportunity for someone who excels in a fast-paced environment and is ready to support daily operations with accuracy and professionalism.

Position Responsibilities

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Greets all incoming visitors with courtesy and promptness at the front entrance; ascertains their business; maintains building security while assisting them.
• Communicates on the telephone professionally and courteously.
• Comprehends and follows police department procedures both oral and written.
• Establishes and maintains effective working relationships with other employees and members of the public.
• Fingerprint digital and ink.
• Maintains confidentiality about information learned on the job.
• Handles money, makes changes correctly, and issues receipts for requested incident reports.
• Assists with inmate release property.
• Collects any outgoing mail to be picked up by mail carrier.
• Performs other work as assigned.

Qualifications

Minimum Requirements

• High School Diploma or GED
• One (1) year of cash-handling experience

Desired Experience and Training

• Customer Service experience

Other Requirements

• Must possess, or obtain upon employment, a valid Arizona driver's license.
• Regular attendance is an essential function of this job to ensure continuity.
• Must be able to work all shifts.

Current Compensation And Benefits

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

Our Total Compensation Package Includes Best-in-class Benefits And An Annual Salary Of $40,518.40 - $60,777.60, Based On The Candidate's Qualifications And Experience. Plus:

• Arizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!

The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.

Insurance

Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.

Retirement

Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements.

Deferred Compensation

Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.

Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer.