Police Communications Technician

City-of-Morgantow; Morgantown (WV); On-site; USD 22,000 - 31,000; Full time

Job summary

City of Morgantown seeks a Police Communications Technician to handle non-emergency inquiries by phone and in person, route calls to MECCA 911 and other city departments, and manage records, security, and payments after hours. The role supports the Police Department and requires strong data entry and multi-line telephone skills.

Ideal candidates have 1–3 years of administrative experience, basic computer skills, and the ability to stay calm under pressure.

Qualifications

• Education: High school plus elementary technical training or on-the-job training.
• 1–3 years of experience in an administrative or police/office environment.
• Preferred qualifications include experience in an administrative role and in a law enforcement setting.

Responsibilities

• Answer and direct incoming calls in a courteous, timely manner.
• Determine priority of requests and transfer to MECCA 911 when needed.
• Record and process minor incident reports in the records system.
• Receive and receipts payments for bail bonds, fines after hours for various departments.
• Monitor building security and dispatch center systems; maintain audio logs and data entry.

Skills

Telephone etiquette

Data entry

Records Management System

Computer proficiency

Calm under pressure

Education

High school diploma with on-the-job training

Tools

Multi-line telephone

Job description

Description

Position: Police Communications Technician

Department: Police Department

Employment Status: Permanent - Full Time - Non-Exempt

Schedule: Afternoon Shift (3:00 PM – 11:00 PM) with days of being Tuesday/Wednesday

Due to the nature of services provided by a law enforcement agency, employee will be required to work additional shifts as needed, weekends, and holidays.

Compensation: Grade 4; Salary range starting at $19.34/hour

Position Summary:

The Police Communications Technician works under the direction of the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator.

This position responds to public inquiries, complaints, etc. on the telephones as well as in person. Serves as telephone receptionist receiving incoming telephone calls for non-emergency assistance for the police department. Accurately and concisely obtains all pertinent information, determines priority of incoming requests, and transfers calls to our MECCA 911 center when necessary, or directs calls to other departments within the city. Responsible for monitoring and maintaining building security 24/7 via closed circuit monitors and police radio. Receives and receipts payments for bail bonds, through Municipal Court, and booted vehicle/traffic fines for Parking Authority after business hours. Perform duties in compliance with departmental orders, directives, and policies.

ESSENTIAL DUTIES - KNOWLEDGE – SKILLS - ABILITIES

• Works to answer and direct incoming telephone calls in a courteous and timely manner.
• Determines priority of incoming request and transfers calls to MECCA 911 center when necessary.
• Received non-emergency requests concerning parking complaints, and various other complaints.
• Accurately and concisely obtains all pertinent information during in person or telephone conversation and transfers call to correct department within or outside of city limits.
• Receives and completes minor incident reports in the records management system.
• Receives and receipts payments for bail bonds, boot fees, and traffic fines after regular business hours for various departments within the city (Municipal Court, Parking Authority).
• Maintains list of all vehicles towed by the City as well as a list of all vehicles towed from private property.
• Acquires all requested information on tow release forms to complete tow release for any and all vehicles towed by the police department.
• Maintains an electronic and hard copy file of all Protective orders received from the Family Magistrate court system.
• Monitors police radio and ensures a quick response is made to officer inquiries over the radio.
• Responsible for monitoring and recording of officers during an arrest event to ensure safety of all parties involved.
• Maintains physical log of all recorded arrests on DVD.
• Ensures nighttime DMCC is properly notified when requested by an officer.
• Ensures policies and procedures are adhered to pertaining to the release of a booted vehicle or an arrestee to the correct individual.
• Responds to back ticket check requests from officers and parking authority.
• Maintains and monitors building security 24/7.
• Maintains dispatch center audio logging system.
• Enters and maintains electronic data base of police department incident reports.
• Ensures that data entry is precise and correctly entered in the Records management system. These include but are not limited to all citations, protective orders, and minor incident reports.
• May be assigned additional data entry tasks outside of the normal assigned duties, (pawns, accident reports, tow letters, NCIC validations).
• Other duties as assigned.
• Requires knowledge of basic computer skills to include Records Management Systems and Computer Aided Dispatch.
• Requires operational knowledge of various types of equipment used in police, fire and other emergency dispatching services.
• Proficiency in use of multi-line telephone.
• Requires the ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone.
• Ability to communicate efficiently and effectively both orally and in writing.
• Strong ability to multi-task.
• Ability to remain calm during high stress situations that may arise.
• Ability to maintain a high level of security and confidentiality of all sensitive information.
• Requires basic typing skills.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Office work only. Good working conditions with almost complete absence of physically demanding, unpleasant, strenuous, and/or hazardous elements.
• While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 20 pounds.

USE OF TECHNOLOGY & EQUIPMENT

• Position has daily use of computers for data entry and use of the telephone, radios, fax machine, copier, etc.

CONTACT & SUPERVISION

• Position involves frequent internal contact and regular contact with outsiders generally on routine matters, including contacts with irate outsiders which require some public relations skill for taking complaints for others to follow up upon.
• This position does not supervise any employees.
• Reports to the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator.

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Education:

• High school, plus elementary technical training, acquired on the job or through one year or less of technical or business school.

Experience:

• 1-3 years of experience

PREFERRED QUALIFICATIONS

• Experience in an administrative role.
• Experience working in a law enforcement setting.