Police Communications Technician

City of Morgantown; Morgantown (WV); On-site; USD 22,000 - 31,000; Full time

Job summary

The City of Morgantown is seeking a Police Communications Technician to support the Police Department. The role handles non-emergency inquiries by phone and in person, routes calls to MECCA 911 when needed, and maintains records and security within the dispatch center.

Responsibilities include monitoring radio communications, processing payments after hours, and ensuring accurate data entry into the Records Management System. Prior admin or law enforcement exposure is preferred.

Qualifications

• High school diploma or equivalent, on-the-job or technical training may be considered.
• 1-3 years of experience in an administrative role or similar setting.
• Experience in law enforcement environment preferred.

Responsibilities

• Answer and direct incoming telephone calls in a courteous and timely manner.
• Determine priority of requests and transfer calls to MECCA 911 center when necessary.
• Receive non-emergency requests related to parking or other complaints and route to appropriate departments.
• Accurately obtain information and transfer calls to correct department within or outside city limits.
• Receive and complete minor incident reports in the records management system.
• Receive and receipts payments for bail bonds, boot fees, and traffic fines after hours.
• Maintain list of towed vehicles and tow release forms as needed.
• Monitor and record of officers during arrests to ensure safety.
• Maintain dispatch center audio logging and electronic incident reports.

Skills

Customer service

Multi-line telephone

Communication

Data entry

Calm under pressure

Multitasking

Oral and written communication

Basic computer skills

Education

High school diploma

Tools

Records Management System

Computer Aided Dispatch

Police radio

Job description

Police Communications Technician

Department

Police Department

Employment Status

Permanent - Full Time - Non-Exempt

Schedule

Afternoon Shift (3:00 PM – 11:00 PM) with days of being Tuesday/Wednesday. Due to the nature of services provided by a law enforcement agency, employee will be required to work additional shifts as needed, weekends, and holidays.

Compensation

Grade 4; Salary range starting at $19.34/hour

Position Summary

The Police Communications Technician works under the direction of the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator. This position responds to public inquiries, complaints, etc. on the telephones as well as in person. Serves as telephone receptionist receiving incoming telephone calls for non-emergency assistance for the police department. Accurately and concisely obtains all pertinent information, determines priority of incoming requests, and transfers calls to our MECCA 911 center when necessary, or directs calls to other departments within the city. Responsible for monitoring and maintaining building security 24/7 via closed circuit monitors and police radio. Receives and receipts payments for bail bonds, through Municipal Court, and booted vehicle/traffic fines for Parking Authority after business hours. Perform duties in compliance with departmental orders, directives, and policies.

Essential Duties - Knowledge – Skills - Abilities

• Works to answer and direct incoming telephone calls in a courteous and timely manner.
• Determines priority of incoming request and transfers calls to MECCA 911 center when necessary.
• Received non-emergency requests concerning parking complaints, and various other complaints.
• Accurately and concisely obtains all pertinent information during in person or telephone conversation and transfers call to correct department within or outside of city limits.
• Receives and completes minor incident reports in the records management system.
• Receives and receipts payments for bail bonds, boot fees, and traffic fines after regular business hours for various departments within the city (Municipal Court, Parking Authority).
• Maintains list of all vehicles towed by the City as well as a list of all vehicles towed from private property.
• Acquires all requested information on tow release forms to complete tow release for any and all vehicles towed by the police department.
• Maintains an electronic and hard copy file of all Protective orders received from the Family Magistrate court system.
• Monitors police radio and ensures a quick response is made to officer inquiries over the radio.
• Responsible for monitoring and recording of officers during an arrest event to ensure safety of all parties involved.
• Maintains physical log of all recorded arrests on DVD.
• Ensures nighttime DMCC is properly notified when requested by an officer.
• Ensures policies and procedures are adhered to pertaining to the release of a booted vehicle or an arrestee to the correct individual.
• Responds to back ticket check requests from officers and parking authority.
• Maintains and monitors building security 24/7.
• Maintains dispatch center audio logging system.
• Enters and maintains electronic data base of police department incident reports.
• Ensures that data entry is precise and correctly entered in the Records management system. These include but are not limited to all citations, protective orders, and minor incident reports.
• May be assigned additional data entry tasks outside of the normal assigned duties, (pawns, accident reports, tow letters, NCIC validations).
• Other duties as assigned.
• Requires knowledge of basic computer skills to include Records Management Systems and Computer Aided Dispatch.
• Requires operational knowledge of various types of equipment used in police, fire and other emergency dispatching services.
• Proficiency in use of multi-line telephone.
• Requires the ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone.
• Ability to communicate efficiently and effectively both orally and in writing.
• Strong ability to multi-task.
• Ability to remain calm during high stress situations that may arise.
• Ability to maintain a high level of security and confidentiality of all sensitive information.
• Requires basic typing skills.

Working Conditions & Physical Requirements

• Office work only. Good working conditions with almost complete absence of physically demanding, unpleasant, strenuous, and/or hazardous elements.
• While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 20 pounds.

USE OF TECHNOLOGY & EQUIPMENT

• Position has daily use of computers for data entry and use of the telephone, radios, fax machine, copier, etc.

CONTACT & SUPERVISION

• Position involves frequent internal contact and regular contact with outsiders generally on routine matters, including contacts with irate outsiders which require some public relations skill for taking complaints for others to follow up upon.
• This position does not supervise any employees.
• Reports to the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator.

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Education

• High school, plus elementary technical training, acquired on the job or through one year or less of technical or business school.

Experience

• 1-3 years of experience

Preferred Qualifications

• Experience in an administrative role.
• Experience working in a law enforcement setting.