Police Communications Operator

Commonwealth Of Pennsylvania; White Township (PA); On-site; USD 50,000 - 75,000; Full time

Job summary

Commonwealth Of Pennsylvania in Indiana, PA, is seeking a Police Communications Operator to support essential public safety communications. You will handle incoming calls, coordinate responses, and maintain accurate records, guiding information between callers and Troopers during routine and urgent situations.

The role emphasizes strong decision-making, teamwork, and the ability to train new operators while working 40 hours per week on rotating shifts, including weekends and holidays.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or CAD systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits or an equivalent combination of experience and training.

Responsibilities

• Emergency Call Handling: Receive and prioritize emergency and non-emergency calls from the public and county 911 centers.
• Incident Dispatching: Relay incident information to Troopers and request assistance from outside agencies as needed.
• Record Management: Maintain and update electronic incident records and search data systems.
• Public Assistance: Respond to administrative questions from the public and assist station visitors with information or direction.
• Training Support: Participate in communications training and help train new operators on procedures and practices.

Skills

Radio dispatch

Multi-line phone

Record keeping

CJIS compliance

Education

60 college credits

Tools

CAD systems

911/PSAP systems

Job description

Salary

$49,948.00 - $75,298.00 Annually

Location

Indiana County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-57817

Department

Pennsylvania State Police

Division

SP Stf Srvs Unt Indiana

Opening Date

09/08/2026

Closing Date

9/12/2026 11:59 PM Eastern

Job Code

73020

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00201131

Bureau / Division

Troop A, Indiana

Worksite Address

35 Fenton Road

City

Indiana, Pennsylvania

Zip Code

15701

Contact Name

PSP Human Resource Civilian Placement

Contact Email

[e-mail]

THE POSITION

Are you searching for a career where your focus and quick thinking make a difference every day? The Police Communications Operator position with the Pennsylvania State Police offers a chance to support important public safety efforts. You help keep communities safe by guiding information between callers and Troopers during routine and urgent situations. This role builds strong decision-making skills and provides meaningful work that benefits people across the Commonwealth of Pennsylvania. Join a team that values professionalism and service!

DESCRIPTION OF WORK

This position supports essential public safety communications by handling incoming calls, coordinating responses, and maintaining accurate records. As a Police Communications Operator, you will perform the following duties:

• Emergency Call Handling: Receive and prioritize emergency and non-emergency calls from the public and county 911 centers
• Incident Dispatching: Relay incident information to Troopers and request assistance from outside agencies as needed
• Record Management: Maintain and update electronic incident records and search data systems
• Public Assistance: Respond to administrative questions from the public and assist station visitors with information or direction
• Training Support: Participate in communications training and help train new operators on procedures and practices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.