Poker Supervisor

Jamul; Jamul (CA); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Jamul Casino Resort is seeking a Poker Supervisor to lead the poker room operations, guide the poker team, monitor game integrity, and ensure compliance with policies and procedures in a fast-paced, high-stakes environment.

The ideal candidate brings poker experience, strong interpersonal skills, and the ability to lead by example while delivering exceptional guest service. This role requires flexibility across shifts and a commitment to safety, confidentiality, and regulatory compliance.

Competenze

• High school diploma or GED required.
• 6 months to 1 year experience in Poker or equivalent.
• Flexible to work all shifts including holidays, nights, weekends, and overtime.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Poker operating systems.
• Ability to add, subtract, multiply, and divide; compute rates and percentages.
• Ability to interact with guests and resolve conflicts diplomatically.
• Ability to earn and maintain TiPS certification.

Mansioni

• Provide guidance and daily supervision to staff in the Poker area.
• Adhere to scheduling and coordinate with manager as needed with guest satisfaction in mind.
• Support compliance with departmental budgets.
• Promote and demonstrate superior customer service and address issues promptly.
• Maintain card security and monitor poker game integrity during shifts.
• Monitor chips and cash transactions and ensure accurate payouts.
• Report regulatory compliance issues to management and maintain confidentiality.

Conoscenze

Team leadership

Guest service

Communication skills

Problem solving

Attention to detail

Formazione

High School Diploma or GED

Strumenti

Microsoft Excel

Microsoft Word

Poker operating systems

Descrizione del lavoro

The Poker Supervisor will help lead operations on the casino floor by overseeing daily activities in the poker room. In this guest-facing leadership role, you'll guide the poker team, monitor game integrity, and ensure compliance with all policies and procedures. Ideal candidates have poker experience, strong interpersonal skills, and the ability to lead by example in a fast-paced, high-stakes environment. Enjoy working in a dynamic setting where attention to detail, guest service, and operational excellence are key. As the Poker Supervisor, you will demonstrate and exemplify Jamul Casino Resort's mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).

Requirements / Qualifications / Skills

To perform this job successfully, a team member must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required; six months to one-year experience in Poker or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to earn and maintain TiPS certification.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on poker games. This includes making fills and credits as needed.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Certificates, Licenses, Registrations

Team members must be able to qualify for licenses and permits required by federal, state and local regulations.

• Ability to earn and maintain Gaming License.
• Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.

Qualifications

Licenses & Certifications

Required

TIPS

Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.