Guest Service Lead Cashier

Jamul-Casino; Jamul (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Jamul Casino in Jamul, CA, is seeking a Guest Services Cashier to provide friendly, fast, and helpful service to guests and team members. The role involves enrolling guests in the players club, maintaining accurate member information, and assisting with redemptions and promotions.

Candidates should be able to handle cash operations, understand gaming policies, and communicate effectively with diverse guests while maintaining a positive, service-oriented attitude.

Qualifications

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Develop a thorough understanding of the players club and stay current on promotions and events.
• Assist customers with enrolling in players club in a positive and helpful manner.
• Correct member account information in a timely manner to ensure accuracy.
• Assist club members with redemption transactions with timely attention and a positive style.

Responsibilities

• Oversee bi-weekly payroll for Players Area.
• Coordinate event details with various departments.
• Promote and facilitate events and signages for promotions.
• Field guest complaints and inquiries.
• Develop relationships with loyal players to encourage return visits.

Skills

Customer service

Attention to detail

Verbal communication

Education

High School diploma or equivalent

Bachelor’s degree (B.A./B.S.)

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Cashier provides personalized service and helps create fun, memorable moments for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Develop a thorough understanding of the players club and remain current on all promotions and events.
• Assist customers with enrolling in players club in a positive and helpful manner.
• Provide friendly and accommodating customer service, when needed.
• Correct member account information in a timely manner to ensure accuracy.
• Assist club members with redemption transactions with timely attention and a positive style.
• Assist in signing up groups to be tracked through the casino player system in a timely and positive fashion.
• Notify supervisor of any technical or equipment problems in the players booth.
• Serve as a property ambassador and have solid overall knowledge of the property, especially the casino area.
• Maintain inventory of Player’s Club materials.
• Develop good relationships with loyal players in order to maximize opportunity for personalized experience and returned visits.
• Develop employee retention programs for operational areas
• Oversee bi-weekly payroll for Players Area
• Participate in promotional activities of the Marketing Department
• Work with the Database Administrator to ensure the integrity of player information maintained in the database
• Oversee the fulfillment of patron requests for information on a daily basis
• Field guest complaints and inquiries
• Communicate all promotion and event details in a timely manner
• Coordinate event details with various departments
• Coordinate signage needed to promote and facilitate events
• Produce and communicate promotional and events calendar
• Perform work of subordinates, as necessary
• Develop and maintain good rapport within the Marketing Department, other departments and with our external guests

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
• Maintain accurate and timely documentation of employee performance and department incidents
• One to two years related experience and/or training preferred
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to earn and maintain TiPS certification
• Must be able to acquire and maintain appropriate gaming license

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Qualifications

Skills

Preferred

Microsoft Access

Novice

Microsoft Excel

Novice

Microsoft Word

Novice

Education

Preferred

Bachelors or better.

Licenses & Certifications

Required

Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.