Poker Supervisor

Prairie Meadows; Altoona (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Prairie Meadows Casino, Racetrack, and Hotel is seeking a Poker Supervisor to oversee our team of Poker Dealers. You will supervise, train, coach, and ensure discipline as needed, while maintaining awareness of all games for performance and integrity.

The role spends most shifts on the casino floor, with shifts on Sundays, Mondays, Thursdays and Fridays/Saturdays; requires stamina to stand 8–10 hours, ability to lift up to 25 lbs, and exceptional customer service to resolve guest concerns.

Qualifications

• Minimum of two years multi-game dealing experience.
• Complete knowledge of all casino floor games and rules.
• Must complete diverse games training with proficiency.
• Ability to communicate effectively with customers and staff.
• Ability to stand/walk 8–10 hours; lift up to 25 lbs.

Responsibilities

• Supervise, train, coach, and issue discipline to staff.
• Monitor game activity and report irregularities.
• Oversee gaming service activities for designated area.
• Respond to and resolve guest complaints with courtesy.

Skills

Staff supervision

Game knowledge

Customer service

Computer literacy

Physical stamina

Job description

Shift: 6pm-2am Sunday/Monday/Thursday & 8pm-4am Friday/Saturday

Get paid when you need it – daily, weekly or biweekly!

Let’s face it, you’re ready for a new job and Prairie Meadows Casino, Racetrack, and Hotel has a one-of-a-kind opportunity. We’re looking for a Poker Supervisor to oversee and supervise our winning team of Poker Dealers.

Ready to go all in on a new opportunity?

Here’s what you’ll be responsible for:

• Responsible for the supervision, training, coaching, and issuing discipline as needed for staff.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and report any suspicious or irregular activity and awareness of how each game stands with gains/losses and dealer performance.
• Assume overall responsibility for the effective gaming service activities for a designated area.
• Respond to and resolve customer complaints, concerns, or problems to ensure courteous and friendly service to all gaming guests.

Requirements:

• Minimum of two years multi-game dealing experience preferred.
• Complete knowledge of all games on the casino floor including rules, policies, procedures, and cheating methods required.
• Must complete a wide variety of specific games training programs with resulting proficiency in required pit games.
• Must be able to use a computer and communicate effectively with customers as well as all levels of employees.
• Must be able to stand or walk for an entire 8 to 10-hour shift.
• This position spends the majority of shifts on the casino floor and is subject to varying levels of crowds, noise, and smoke.
• Must be able to distinguish various colors.
• Must be able to lift up to 25 lbs.
• Must be able to work varied hours including weekends and holidays.