Poker Shift Manager

Granite State Gaming & Hospitality LLC; Rochester (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading gaming and hospitality company in New Hampshire seeks a Poker Shift Manager. The role involves overseeing poker games, ensuring guest safety while maintaining a vibrant gaming atmosphere. Strong interpersonal skills and a minimum of three years' experience are essential for this position.

Qualifications

• Must have strong communication and listening skills.
• Minimum 3 years’ experience as a poker dealer.
• Strong mathematical skills to calculate odds and payouts.

Responsibilities

• Oversee assigned poker games and ensure guest safety.
• Provide exceptional guest service and maintain a positive atmosphere.
• Adhere to Poker Room policies and facilitate the exchange of currency for gaming chips.

Skills

Problem-solving

Strong communication

Teamwork

Customer service

Mathematical knowledge

Job description

Poker Shift Managers are responsible for overseeing assigned poker games, greeting and seating guests, ensuring guest safety and game security while providing our players a lively and enjoyable gaming atmosphere.

ESSENTIAL JOB FUNCTIONS/DUTIES:

List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

● Provide exceptional Guest service while maintaining a positive attitude.

● Engage with players in a friendly and professional manner, aiding, explaining game rules, and maintaining a positive and entertaining atmosphere.

● Adhere to Poker Room policies, procedures, and internal controls, maintaining a steadfast commitment to their standards.

● Communicate with the Poker Room Manager to address any issues and contribute to maintaining a seamless flow of Poker Room operations.

● Facilitate the exchange of currency for gaming chips and providing the dealers with the tools they need to do their functions.

● Open and close games as needed in an efficient manner.

● If needed, deal and manage various poker games following established rules and procedures.

● Demonstrate the capacity to make prompt and sound decisions, especially under pressure.

● Have sensitivity to diverse cultures and backgrounds when interacting with players.

● Show the ability to handle multiple tasks simultaneously, especially during busy periods.

● Ability to assess and deliver performance reviews objectively.

● Coach Team Members effectively, fostering improvement and growth.

● Have the capability to assess situations, foresee potential issues, and devise effective solutions.

● Complete documents clearly and in a timely manner.

● Other duties as assigned.

JOB SPECIFICATIONS:

● Demonstrate strong listening and communication skills.

● Demonstrate problem-solving and critical thinking.

● Must be able to work independently and maintain a high level of performance.

● Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

● Focus on teamwork and collaboration with others.

● Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.

● Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.

● Build lasting relationships by demonstrating honesty, integrity, and effective communication.

● Drive to exceed expectations while remaining accountable and fair.

● Must be at least 21 years of age.

● Strong mathematical knowledge to calculate odds, probabilities, and payouts accurately.

● Manual dexterity to handle cards, chips, and equipment with precision.

Preferred Qualifications:

● Minimum 3 years’ experience as a poker dealer

● Familiarity with Casino games, rules, and procedures.

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