Poker Shift Manager

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Granite State Gaming & Hospitality is seeking a Poker Shift Manager to oversee gaming operations in Rochester. The successful candidate will ensure guest safety and satisfaction while managing the poker environment effectively, requiring strong communication skills and a background in casino operations.

Qualifications

• Strong listening and communication skills required.
• Ability to work independently while maintaining performance.
• Minimum 3 years' experience as a poker supervisor preferred.

Responsibilities

• Oversee assigned poker games and maintain game security.
• Provide exceptional guest service and engage with players.
• Make prompt decisions, especially under pressure.

Skills

Listening

Communication

Problem-Solving

Critical Thinking

Teamwork

Mathematical Knowledge

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors.

We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

About the role

Poker Shift Managers are responsible for overseeing assigned poker games, greeting and seating guests, ensuring guest safety and game security while providing our players a lively and enjoyable gaming atmosphere.

What you'll do

● Provide exceptional Guest service while maintaining a positive attitude.

● Engage with players in a friendly and professional manner, aiding, explaining game rules, and maintaining a positive and entertaining atmosphere.

● Adhere to Poker Room policies, procedures, and internal controls, maintaining a steadfast commitment to their standards.

● Communicate with the Poker Room Manager to address any issues and contribute to maintaining a seamless flow of Poker Room operations.

● Facilitate the exchange of currency for gaming chips and providing the dealers with the tools they need to do their functions.

● Open and close games as needed in an efficient manner.

● If needed, deal and manage various poker games following established rules and procedures.

● Demonstrate the capacity to make prompt and sound decisions, especially under pressure.

● Have sensitivity to diverse cultures and backgrounds when interacting with players.

● Show the ability to handle multiple tasks simultaneously, especially during busy periods.

● Ability to assess and deliver performance reviews objectively.

● Coach Team Members effectively, fostering improvement and growth.

● Have the capability to assess situations, foresee potential issues, and devise effective solutions.

● Complete documents clearly and in a timely manner.

Other duties as assigned.

Qualifications

● Demonstrate strong listening and communication skills.

● Demonstrate problem-solving and critical thinking.

● Must be able to work independently and maintain a high level of performance.

● Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

● Focus on teamwork and collaboration with others.

● Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.

● Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.

● Build lasting relationships by demonstrating honesty, integrity, and effective communication.

● Drive to exceed expectations while remaining accountable and fair.

● Must be at least 21 years of age.

● Strong mathematical knowledge to calculate odds, probabilities, and payouts accurately.

● Manual dexterity to handle cards, chips, and equipment with precision.

Preferred Qualifications:

● Minimum 3 years’ experience as a poker supervisor

● Familiarity with Casino games, rules, and procedures.