POKER HOST

Paycom - ATS; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Pueblo of Sandia is seeking a Casino Poker Room Clerk to support management by answering phones, signing in guests, delivering chips, and maintaining accurate cash handling practices. The role requires precise record-keeping, adherence to internal controls, and collaboration with Surveillance and Security to ensure a safe environment for guests and staff.

The position emphasizes courteous guest service, timely problem resolution, and reliability in a fast-paced casino setting.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and cashier experience preferred.
• Cash handling experience preferred.
• Must be at least 21 years of age.
• Must be able to read, write and speak English fluently.

Responsibilities

• Answer phones in a professional manner with appropriate greetings.
• Sign guests into Bravo and assist with paperwork.
• Deliver chips and assist with poker room operations.
• Maintain records and exchange sheets; follow internal controls.
• Coordinate with Surveillance and Security to protect casino assets.
• Assist with payouts for jackpots and tournaments.
• Adhere to attendance policy and work odd hours, weekends, holidays.

Skills

Cash handling

Customer service

Communication

Attention to detail

Working under pressure

English fluency

Education

High school diploma or GED

Tools

10 Key calculator

Money counters

Job description

DescriptionPosition SummaryResponsible for assisting the Poker Room Management in answering the phone, signing guest into Bravo, assisting with paperwork, delivery of chips and the cleaning of the Poker Room.Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future. Essential Duties and ResponsibilitiesKnowledge of Poker games, types and limits.Responsible for answering telephone calls in a professional manner with appropriate greetings.Responsible for keeping the board up-to-date and notifying players for table assignments.Responsible for the continuous monitoring of the Poker Room.Count, verify and sign for banks issued.Complete customer transactions to include proper verification of cash/chip exchange and conversion.Maintain strict adherence to Sandia Resort and Casino System of Internal Controls.Responsible for maintaining necessary records: exchange sheets, shortage/overage form.Responsible for adhering to Title 31 procedures.Responsible for maintaining communication with Surveillance and Security to ensure the protection of casino assets, customers employees and casino property.Assists with payouts for bad beat jackpots and tournaments.Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. Additional ResponsibilitiesPerform additional duties and responsibilities as necessary or assigned.A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.Team members in this capacity:Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.Possesses knowledge and understanding of all products and services offered.Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor. Key Performance IndicatorsThis position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.Knowledge, Skills, and AbilitiesAbility to handle cash accurately and responsibly.Ability to deal effectively with the general public and casino staff.Ability to work odd and unusual hours, including weekends, and overtime.Ability to work under high pressure and stress conditions.Ability to exhibit a strong motivational commitment to the organization.Ability to speak accurately and clearly in public.Ability to use audio and recording system.Must have excellent writing and spelling skills.Ability to keep accurate records.Ability to use cage equipment: 10 Key calculator, money sorters and counters.Ability to receive and verify large amounts of money/chips.Ability to complete moderately complex arithmetic calculations.Ability to pass cashier’s test.QualificationsEducation and ExperienceRequired:High School Diploma, GED certification or equivalent.One (1) year customer service and cashier experience preferred.Cash handling experience preferred.Must be at least 21 years of age.Must be able to read, write and speak English fluently.Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.Licenses/Certifications/RegistrationsMust be able to obtain and maintain the required STGC Gaming License.Will require a pre-employment and random drug screening. Physical Requirements/Working ConditionsThe following selected physical activities are required to perform the essential functions of this positionPhysical Requirement DescriptionSeeingThe ability to perceive the nature of objects by the eye.WalkingJob requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.SittingParticularly for sustained periods of time.StandingParticularly for sustained periods of time.StoopingBending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.TalkingExpressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Working Conditions Required:Work is performed indoors.Work hours are subject to change with overtime work required.Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.Tasks may be performed on uneven, inclined, hard and soft-carpeted floors. Ability to work a flexible schedule including weekends and holidays