Poker Chip Runner - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health coverage

Life Insurance

Short/Long-term Disability

Retirement with company match

Bonus structure

Annual merit/pay increases

Mentorship programs

Tuition reimbursement

Free parking

Discounted meals

Exclusive discounts

Job summary

Live! Casino & Hotel Philadelphia is seeking a Chip Runner to assist with the poker room operations, serving guests and handling chip transactions. The role acts as a mobile cashier, requiring you to be on the move and on your feet in a fast-paced environment.

This entry-level position offers training opportunities, growth within the department, and exposure to casino operations. Strong customer service and basic math skills are essential for success.

Qualifications

• Demonstrated customer service excellence.
• Cash handling and chip transaction experience preferred.
• High school diploma or GED required.
• Ability to obtain a state gaming license if required.

Responsibilities

• Provide exemplary customer service with a professional demeanor.
• Handle redemption and sale of cash and chips to guests.
• Assist guests with seating and chip distribution.
• Fill dealer trays as needed.
• Assist dealers and supervisors in starting, combining, and breaking games.
• Comply with policies, internal controls, and Title 31.
• Maintain safety and security by reporting suspicious activities.
• Attend trainings and meetings as required.
• Keep work area clean and chips trays organized.

Skills

Customer service

Math skills

Cash handling

Chip cart handling

Trainable

Independent

Hard worker

Communication

Education

HS diploma or GED

Job description

Overview

Why We Need Your Talents

If you’re motivated, and eager to break into the gaming industry, this position is for you. Live! Casino & Hotel Philadelphia is looking for a Chip Runner to assist with the operations of the poker room by assisting guests with the redemption and sale of chips.

A vital part of the functionality of the poker room, this position will act as a mobile cashier so be prepared to be on the move and on your feet. Surrounded by great leadership and training opportunities, in a department that constantly promotes from within, this role is an excellent building block for your career at Live!

This is an entry level position.

Responsibilities

Where You'll Make an Impact

• Providing exemplary customer service with a professional demeanor.
• Redemption and sale of cash and chips to guests.
• Assisting guest with seating and chip distribution.
• Filling dealer trays.
• Assisting dealers and supervisors in the starting, combining, and breaking of games.
• Complying with company policies and procedures, internal controls, and Title 31.
• Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Maintaining the cleanliness of work area, including the collection of chip trays, and returning them to designated areas.

Qualifications

Skills You'll Need to Succeed

• Exemplary customer service.
• Math skills (ability to count).
• Handle cash and chip transactions.
• Physically push chip cart around the poker room.
• Trainable
• Independent.
• Hard worker.
• Strong communication skills.

A Few Must Haves

• A high school diploma or GED equivalent
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Standing 50%
• Walking 50%
• Repetitive hand motions
• Use of stairs and elevators

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.