Poison Information Specialist, Bureau of Environmental Disease and Injury Prevention

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 87,000 - 96,000; Full time

Job summary

The NYC Department of Health and Mental Hygiene is seeking a Poison Information Specialist to respond to emergencies and provide critical information regarding poison control. This full-time role involves effective communication, analytical skills, and direct involvement in patient care. Candidates must hold relevant NYS licenses while enjoying benefits such as loan forgiveness and excellent health insurance.

Benefits

Loan Forgiveness

Premium-free health insurance

Defined benefit pension plan

Tax-deferred savings program

Work From Home Policy

Worksite Wellness Program

Qualifications

• Must possess a valid NYS license as a pharmacist, nurse, or physician assistant.
• Must sit for the AAPCC certification examination within one year.
• Exceptional writing and verbal communication skills required.

Responsibilities

• Respond to emergency calls from the public and health care providers.
• Document cases in compliance with relevant regulations.
• Provide resources and information for patient care.

Skills

Clear communication skills

Analytical skills

Problem-solving skills

Data management skills

Education

NYS licensed and registered pharmacist, nurse or physician assistant

Bachelor of Science in Nursing (BSN) with 1 year of emergency room or ICU experience

Tools

Word

Excel

PowerPoint

Job description

Poison Information Specialist, Bureau of Environmental Disease and Injury Prevention

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The New York City Poison Control Center (PCC) is an emergency medical hotline that responds to request for assistance from both the public and health care providers for intentional and unintentional exposures as well as information requests regarding a variety of issues including medication safety (interactions, indications for use, disposal)

Duties Will Include But Not Be Limited To

The candidate will be responding to emergency calls from both the public and health care providers.

The calls from the public will be triaged either to the emergency department, a private physician or clinic, or to stay home with follow up from the PCC.

Calls from health care providers include the PCC as part of treating team and will be the resource for the patient care.

All cases will be documented in real time in our data collection software in compliance with current NYS and American Association of Poison Control Center (AAPCC) requirements.

Reference resources are on site.

Preferred Skills

All candidates must be either a NYS licensed and registered pharmacist, nurse, or physician assistant. If candidates possess a BSN, must have 1 year of experience in the Emergency room or in the Intensive Care Unit. All candidates must have clear communication skills. Second language skills are desired but are not required. All candidates must sit for the AAPCC certification examination and maintain their certification throughout their employment.

Preferred Skills

• The ideal candidate will possess exceptional written and verbal communication skills, strong analytical and problem-solving skills, and the ability to manage competing priorities and track progress to adhere to set timelines.
• Strong computer and data management skills, including proficiency with Word, Excel, and Power Point.
  
  

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
  
  

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

POISON INFORMATION SPECIALIST - 51023

Minimum Qualifications

Must possess one of the following valid New York State licenses or certification:

Registered Pharmacist

Registered Professional Nurse

Registered Physician's Assistant

Certified Nurse Practitioner

The licenses and/or certification listed above must be maintained for the duration of

employment.

License/Certification Requirement

A valid Certification for Specialists in Poison Information (CSPI) must be obtained within one year of the date of appointment. Employees who fail to obtain their CSPI within one

year of the date of appointment, will have their probationary period automatically extended for no more than six months. Failure to obtain the required certification by the end of 18 months of service will result in dismissal.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $87,477.00 – $95,588.00

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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