Poison Center Information Specialist

Hennepin Healthcare; Minneapolis (MN); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Hennepin Healthcare's Poison Center is seeking a part-time, in-person Pharmacy/medical information technician. The role supports callers with poison exposure guidance, tablet identification, and prevention education.

It involves data entry, case follow-ups, and collaboration with the department to meet goals. The position requires at least two years of college in health/science fields and completion of a recognized Pharmacy Technician or related program, with licensure or equivalent as

Qualifications

• 2 years of college education (health and/ or science related studies preferred).
• Graduation from an accredited Pharmacy Technician Program, or Licensed Practical Nurse Program, Emergency Medical Technician-Paramedic Program.
• OR- An approved equivalent combination of education and experience.

Responsibilities

• Promotes positive customer relations in dealing with patients, visitors, and other employees.
• Responds to telephone calls from the public regarding nontoxic or minor poison exposures: determine the type and severity of each exposure; and recommends initial first aid and treatment advice per poison center guidelines.
• Responds to telephone calls requesting tablet identification, basic poison information and poison prevention questions
• Performs follow-up calls
• Accurately records medical case information utilizing computerized data collection software
• Participates in case review and quality assurance activities
• Provides public poison prevention education
• Participates in training of new poison information providers
• Completes special projects as assigned
• Promotes effective working relations and works effectively as part of a department team to facilitate the department’s ability to meet its goals and objectives
• Responsible for all intradepartmental communication by staff meeting or in-service attendance and information sent by email. Maintains a working knowledge of the poison center policy and procedure manual
• Acts consistently with all HRPC policies, procedures and clinical guidelines and refers all calls outside the scope of their position

Skills

Computer skills

Strong verbal and writing skills

Education

2 years of college education (health and/ or science related studies preferred)

Graduation from an accredited Pharmacy Technician Program

Licensed Practical Nurse Program

Emergency Medical Technician-Paramedic Program

An approved equivalent combination of education and experience

Job description

Hennepin Healthcare's Poison Center is seeking a part-time, in-person Pharmacy/medical information technician. The role supports callers with poison exposure guidance, tablet identification, and prevention education.

It involves data entry, case follow-ups, and collaboration with the department to meet goals. The position requires at least two years of college in health/science fields and completion of a recognized Pharmacy Technician or related program, with licensure or equivalent as