Point of Contact

Tennessee Urology Associates; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Job summary

Tennessee Urology Associates seeks a dedicated Point of Contact to support the office and physicians. You will independently handle messages, triage calls, document in EMR, schedule appointments, and coordinate tests, labs, and radiology for patients.

Qualifications include a minimum of a high school diploma and 2 years of front office experience in a medical setting, plus strong customer service, typing skills, and medical terminology knowledge. Travel between regional sites is required.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

• Create a positive and professional first impression of the practice and show patients a “we care” attitude.
• Process incoming messages (40–50 per day) from the PAC via Keona Health and triage calls per policy.
• Document messages in EMR for physician disposition.
• Contact patients to provide results, arrange treatment, or discuss status.
• Scan and index information into the patient chart; review for completeness and accuracy.

Skills

Customer service

Medical terminology

Typing 40 wpm

EMR documentation

Phone etiquette

Organization

Education

High School Diploma or GED

Tools

EMR/EHR systems

Practice management software

Job description

Why Join Us?

At Tennessee Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Tennessee Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description:

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager.

Responsibilities:

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.

• Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.

• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.

• Contact patients at the physician’s direction to provide results, arrange treatment, or discuss the status.

• Scanning and indexing all pertinent information into the patient chart. Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.

• Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.

• Explain procedures and hand out educational materials related to treatment/diagnosis.

• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.

• Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.

• To be able to identify common issues after procedures as well as identify common side effects of medications.

• Schedule office appointments, local procedures injections, and external labs and radiology.

• Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.

• E-scribe medications per doctor preference as well as the ordering of tests

• Completion of patient FMLA paperwork or related medical record requests.

• Assist with appeals on behalf of the physician.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Minimum High School Diploma or GED required.

• Minimum of two (2) years of front office experience, preferably in a medical setting.

• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Key Competencies:

• Outstanding customer service skills.

• Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.

• Excellent typing, communication (verbal and written), and people skills.

• Proficient computer software and database skills.

• Strong analytical and organizational skills with attention to detail.

• Flexibility, problem-solving, and team attitude.

• Ability to type a minimum of 40 words per minute.

Travel:

• Must have the ability, flexibility, & willingness to travel between multiple sites within a geographic region.

Physical Requirements for the Job:

• Regularly required to sit 4-7 hours/day and stand 1-3 hours/day.

• Intermittently required to walk, stoop, bend, speak, and listen.

• Frequently lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 lbs.

• Ability to use the telephone 70% of the workday.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended
and accepted.

Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not
discriminate based on race, color, religion, age, sex, national origin, disability, veteran
status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment
background check.