Point of Contact

Chesapeake Urology; Columbia (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance program

Paid time off

Corporate discounts

Job summary

Chesapeake Urology in Maryland is seeking a Point of Contact (POC) to support the office and physicians with minimal supervision. You will create a positive first impression and help triage patient messages via Keona Health, document in EMR, and coordinate care.

This role requires strong customer service, accurate data entry into Practice Management and EHR, and travel between multiple sites within the region.

Qualifications

• Minimum High School Diploma or GED.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

• Create a positive and professional first impression of the practice and show patients a 'we care' attitude.
• Process incoming messages (40-50 per day) from the PAC via Keona Health and triage calls per policy.
• Document messages in EMR for physician disposition.
• Contact patients to provide results, arrange treatment, or discuss status.
• Scan and index pertinent information into the patient chart.
• Enter patient demographics and clinical information into Practice Management and EHR.
• Assess patient questions and symptoms and ask clarifying questions.
• Explain procedures and hand out educational materials related to treatment/diagnosis.
• Schedule office appointments, local procedures, injections, and external labs/radiology.
• E-scribe medications per doctor preference and order tests.

Skills

Customer service

Medical terminology

Typing 40 wpm

Verbal/written communication

Computer skills

Analytical skills

Teamwork & flexibility

Education

High School Diploma or GED

Job description

Why Join Us?

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you’re just starting your career or looking to take the next step professionally, you’ll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you’ll find more than a job, you’ll find a rewarding career with purpose.

Job Description:

The Point of Contact (POC) provides support for the office and physicians independently and withminimal supervision. The POC also provides other diverse duties as requested or required under thegeneral and direct supervision of the site manager.

Responsibilities:

• To create a positive and professional first impression of the practice and to show the patients a“we care” attitude.
• Accurately and efficiently processes incoming messages (40-50 messages per day) from the PACvia Keona Health, including effectively triaging calls and responding to patients appropriately per
• policy.
• Accurately and efficiently documents messages in EMR to the physician for the properdisposition of the message.
• Contact patients at the physician’s direction to provide results, arrange treatment, or discuss the status.
• Scanning and indexing all pertinent information into the patient chart.
• Reviews for completeness and accuracy and then enters required patient demographics andclinical information into Practice Management and EHR.
• Accurately assesses patient questions and conditions and confidently asks questions relating tosymptoms or situations.
• Explain procedures and hand out educational materials related to treatment/diagnosis.
• Accurately and efficiently documents messages in EMR to the physician for the properdisposition of the message.
• Contact patients at the direction of the physician to provide results, arrange treatment, ordiscuss the status.
• To be able to identify common issues after procedures as well as identify common side effectsof medications.
• Schedule office appointments, local procedures injections, and external labs and radiology.
• Communicate with physicians regularly to determine preferences and specifics pertaining totheir specialty.
• E-scribe medications per doctor preference as well as the ordering of tests
• Completion of patient FMLA paperwork or related medical record requests.
• Assist with appeals on behalf of the physician.

Please note this job description is not designed to cover or contain a comprehensive listing ofactivities, duties, or responsibilities required of the employee for this job. Duties, responsibilities,and activities may change at any time, with or without notice.

Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Key Competencies:

• Outstanding customer service skills.
• Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
• Excellent typing, communication (verbal and written), and people skills.
• Proficient computer software and database skills.
• Strong analytical and organizational skills with attention to detail.
• Flexibility, problem-solving, and team attitude.
• Ability to type a minimum of 40 words per minute.

Travel:

• Must have the ability, flexibility, & willingness to travel between multiple sites within a geographic region.

Physical Requirements for the Job:

• Regularly required to sit 4-7 hours/day and stand 1-3 hours/day.
• Intermittently required to walk, stoop, bend, speak, and listen.
• Frequently lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 lbs.
• Ability to use the telephone 70% of the workday.

Pay Range: $18.00 - $20.00 per hour

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended
and accepted.

Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not
discriminate based on race, color, religion, age, sex, national origin, disability, veteran
status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment
background check.

#CUA