Podiatry - Patient Service Representative

Clinical Associates; Reisterstown (MD); Sur place; USD 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) matching

Résumé du poste

Clinical Associates is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will handle calls, schedule appointments, verify insurance, and document messages in the EMR system while traveling between three office locations.

The role requires a high school diploma, medical office experience, and strong customer service skills. Travel between Reisterstown, Pikesville, and Towson offices is required.

Qualifications

• High School Diploma or GED required.
• Medical office experience required.
• Call center experience preferred.
• Basic arithmetic and money handling skills preferred.
• Excellent patient care and customer service skills required.
• EMR skills preferred.

Responsabilités

• Answer incoming calls for the healthcare provider and route messages.
• Schedule appointments and document messages in the EMR system.
• Provide professional, supportive patient and visitor experience in person or by phone.
• Verify insurance and resolve eligibility issues prior to appointments.
• Collect co-pays, deductibles, and outstanding balances.

Connaissances

Customer service

Multi-tasking

Phone support

Attention to detail

Arithmetic basics

Formation

High School Diploma or GED

Outils

EMR software

Description du poste

Description

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. We have been serving the community for over 50 years.

If you thrive in a fast paced environment and enjoy servicing patients over the phone and in person this position is for you! Come join our dynamic Podiatry team! Our ideal candidate must be willing to work in a team environment and go above and beyond in providing customer service to our patients. Travel is required to support the physician at all three of our office locations.

Locations

120 Westminster Pike, Reisterstown, MD 21136

1838 Greene Tree Road, Pikesville, MD 21208

515 Fairmount Avenue, Towson MD 21286

**This position requires travel to all three of our office locations as listed below***

Shift

37.5-40 hours/week

Monday - 8:15am-4:15pm | Reisterstown

Tuesday - 8:15am-4:15pm | Pikesville

Wednesday - 9:00am-6:00pm | Reisterstown

Thursday - 8:15am-4:15pm | Towson & Reisterstown

Friday - 8:30am-3:00pm | Pikesville

The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and/or in person. The Patient Service Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.

The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.

The Patient Service Representative will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances.

Requirements:

• High School Diploma or G.E.D. (Required)
• Medical Office experience is required.
• Call Center experience is preferred.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills preferred.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.