Room Service Server FT

IHG Hotels & Resorts; Indianapolis (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Medical/dental/vision insurance

401k benefit

Job summary

IHG Hotels & Resorts' InterContinental Indianapolis invites you to join a luxury hotel team delivering exceptional guest experiences on Monument Circle. You will handle food and beverage service, set up VIP amenities and maintain sanitation standards while delivering warm, professional hospitality.

This role requires physical stamina, flexible shifts including nights and weekends, and strong communication. We offer uniform, room discounts, training and comprehensive benefits as part of our

Qualifications

• Must be able to lift up to 50lbs and perform physical tasks as part of service.
• Good reading, writing and basic math skills for order accuracy.
• Willingness to work night, weekend and holiday shifts.
• Compliance with local laws on food handling and alcohol service.
• Warm, welcoming communication with guests and team.

Responsibilities

• Set up and deliver all food and beverage orders following guidelines.
• Provide guests with exceptional service to achieve satisfaction.
• Conduct floor sweeps and collect trays to maintain sanitation standards.
• Set up VIP amenities and service hospitality suites per policies.
• Complete shift side work as outlined in policies.
• Respond to guest needs and report issues to the supervisor.
• Handle cash handling in accordance with company procedures.

Skills

Physical strength

Reading writing math

Flexible hours

Food handling & alcohol service

Excellent communication

Job description

About IHG And The InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle.

The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

IHG Core Values

• Do the right thing


• Show we care


• Aim higher


• Celebrate difference


• Work better together

Room to Belong

• Room to Belong: Enable


• Room to Grow: Enrich


• Room to Make a Difference: Empower

Brand Values

• Thoughtful


• Cultured


• Remarkable

Brand Pillars

• We Invite Discovery


• We Embrace Empowerment


• We Champion Possibility

A little taste of your day-to-day

• Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.


• Provides guests with exceptional service in order to achieve customer satisfaction.


• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.


• Set up and deliver all VIP amenities.


• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.


• Complete all shift side work as outlined in the hotel’s operating policies and procedures.


• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.


• Perform all cash handling responsibilities in accordance with company policies and procedures.

What We Need From You

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling


• A good grasp of reading, writing and basic math


• The flexibility to work night, weekend, and holiday shifts


• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language


• Great communication – you’ll be warm, welcoming, and easy to talk to

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $12 + tip

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Who We Are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


• EEO Is The Law – more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.


• If you require reasonable accommodation during the application process.


• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.


• If you are a resident of or applying to a job opening in the State of Washington, read about applicable benefits.


• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.