PM Restaurant Server

HC Miami Brickell; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality is seeking team members for its food service outlets in Miami, FL. You will greet guests, deliver friendly service, and contribute to a positive dining experience while upholding brand standards and a welcoming atmosphere.

The role emphasizes guest satisfaction, proactive engagement, and reliable attendance. Join a company that values training, respect, diversity, and opportunities for career growth across North America.

Qualifications

• Passion for serving others and ensuring guest satisfaction.
• Friendly demeanor with a proactive and caring attitude.
• Strong communication and interpersonal skills.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events.
• Makes decisions and solves problems to ensure 100% guest satisfaction.
• Monitors the F&B outlet and assists management in solving guest issues.
• Keeps a clean, organized workspace and follows duties diligently.
• Shows up consistently on time and maintains attendance.
• Maintains regular attendance and punctuality with or without accommodation.
• Engages with guests to understand needs and communicates clearly and pleasantly.

Skills

Customer service

Communication

Guest engagement

Problem solving

Positive attitude

Job description

We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities:

• Maintains a calm demeanor during periods of high volume or unusual events
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
• Maintains a clean and organized workspace
• Maintains regular and punctual attendance
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication

Benefits (Full Time Associates only)

We offer competitive wages.

Full-time associates are eligible to participate in a comprehensive benefit package, which includes:

• medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• plus training & development and career advancement opportunities

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.