PM Front Desk Supervisor - (497219 )

University of Houston; Houston (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

The University of Houston is seeking an Overnight Front Desk Supervisor to lead guest service operations in the hotel front desk. You will assign and supervise Guest Service Agents, Operators, and Bell Attendants, ensuring adherence to Hilton standards and high-quality guest experiences.

Responsibilities include monitoring lobby traffic, completing daily task checklists, resolving complaints, and conducting pre-shift briefings.

Qualifications

• Experience in hotel front desk operations and shift supervision.
• Knowledge of Hilton standards is preferred.
• Basic math skills including percentages and ratios.
• High school diploma or GED or equivalent.]
• job_responsibilities_description["1. Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.","2. Supervise front desk operations by completing checklist of important daily tasks and determining room and rate availability.","3. Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.","4. Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.","5. Monitor performance of staff with performance evaluations and make recommendations for training when inconsistencies develop at the Front Desk.","6. May perform the duties of Front Desk Clerk when needed.","7. Performs other job-related duties as assigned."],
• CoT_job_summary_short ??
• job_summary_short ":null,
• contract_type
• fulltime
• location_type
• on site
• remote_scope":null,
• perks":[{}],
• stated_min":null,
• stated_max":null,
• stated_absolute":16.5,
• salary_estimation_cot":"Overnight Front Desk position at University of Houston in Houston: hourly rate around $16.50, aligned with market norms for hotel front desk staff.","estimated_low":14,
• estimated_medium
• 17
• estimated_high
• 19
• currency
• USD
• frequency
• hourly
• bonus":null,
• tax":"gross","application_email":null,
• job_end_date":null,
• contact_person":null,
• hiring_department_name":"Global HospitalityLeadership"} }```? Wait this is malformed. I must output proper JSON. I messed. Let's reconstruct properly. Fields: need arrays properly. Let's craft clean. Also CoT_job_summary_short string required; add

Skills

Hotel industry experience

Guest service

Education

High school diploma or GED

Job description

Department: Global HospitalityLeadership

Salary: 16.50

Description:

Provide guidance and leadership of the Hotel Front desk toensure consistent quality of customer service is provided to allguest in accordance with Hilton standards.

• 1. Assign and instruct Guest Service Agents, Operators, Bellattendants in details of work and monitor lobby traffic to makestaffing adjustments.
• 2. Supervise front desk operations by completing checklist ofimportant daily tasks and determining room and rateavailability.
• 3. Resolve customer complaints by conducting thorough research ofsituation and the most effective resolutions.
• 4. Prepare and conduct daily pre-shift meetings, communicateeffectively with all staff and provide them with any informationnecessary to provide guest service in accordance with Hiltonstandards.
• 5. Monitor performance of staff with performance evaluations andmake recommendations for training when inconsistencies develop atthe Front Desk.
• 6. May perform the duties of Front Desk Clerk when needed.
• 7. Performs other job-related duties as assigned.

Preferred qualifications: Has hotel experience, preferably withHilton.

This is an OVERNIGHT position (11pm - 7am). Willbe working weekends and holidays.

Education will be considered in lieu ofexperience.

MQ: Requires a basic knowledge of grammar, spelling, punctuationand simple mathematical functions like percentages, ratios, etc. asmight normally be acquired through attainment of a high schooldiploma or GED. Requires a minimum of one (3) year of directlyjob-related experience

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.